07/01/2026
Employees are the heart of every organization, yet their experience is often overlooked as an afterthought. We invest heavily in customer experience (CX), optimizing every touchpoint, every click, and every interaction, but inside our own walls, employees navigate clunky systems, unclear processes, and inconsistent communication. The irony is glaring: we design delightful experiences for outsiders while insiders struggle with the basics.
Employees are the heart of every organization, yet their experience is often overlooked as an afterthought. We invest heavily in customer experience (CX), optimizing every touchpoint, every click, and every interaction, but inside our own walls, employees navigate clunky systems, unclear processes,....
