16/05/2026
The person who knows why your ERP is failing may not be sitting in the boardroom.
They may be the junior clerk who uses it every day.
The person who knows which report never balances.
Which screen everyone avoids.
Which approval process is too slow.
Which Excel file has quietly become the real system.
Which workaround keeps the business moving while leadership debates “system issues.”
This is where many CEOs, CFOs and executives lose millions without noticing.
Not because the software is useless.
But because the people closest to the work were never asked what was really happening.
A system can be live and still not be trusted.
A dashboard can look impressive while the real business runs through WhatsApp, Excel and memory.
Before you approve another ERP upgrade, another consultant review or another expensive add on, sit with the people who use the system every day.
Ask them what they stopped reporting.
Ask them what they fixed quietly.
Ask them what nobody listened to.
Because the insight that could save your next implementation may already exist inside your organisation.
You just have not had coffee with the right person yet.