Centricity Customer Experience Surveys

Centricity Customer Experience Surveys Specific focus on customer feedback and Voice of the Customer solutions.

In a fully automated environment, Centricity CSS is integrated with service providers systems such as a CRM System, ERP System or hotel Property Management System which deliver the customers data to the Centricity CSS app on a daily basis via a file upload or continuous basis via our API. Centricity CSS sends all of the customers with a valid email address an email invitation with a link to their

online survey. The customer completes the survey and the information is stored in the system and email notifications are then sent to the company users and administrators. Once the survey is completed all system reports are immediately updated with the additional ratings and the system users can respond to customers via a two-way email messaging system from within the app. All messages between the service provider and the customer are logged in the system and can be viewed in the customer’s profile. Key Benefits:

Real time customer feedback
Identify service failure trends
Gain customer insights
Automated data processing
Cost effective
Subscription based
Web based system
No hardware required

10/12/2017

Does your hotel offer such excellent guest experiences you deserve an award? Now's your chance. Enter the the 2018 here: https://hubs.ly/H09nhlr0

30/11/2017

When you celebrate your Customers, they celebrate you. A big gratitude to the Friends and Partners of . We love you!

Congrats Cresta Churchill. Great news, may your guests enjoy the refurb's. Cresta Hotels
23/11/2017

Congrats Cresta Churchill. Great news, may your guests enjoy the refurb's. Cresta Hotels

Cresta Churchill Hotel in Bulawayo has unveiled a new look. Kudzai Ratisai, GM, said the major refurbishment was designed to up

Constitution Hill (South Africa) Well done and good luck !!!!!
07/09/2017

Constitution Hill (South Africa) Well done and good luck !!!!!

Constitution Hill is a finalist in two categories of this year’s New Generation Social and Digital Media Awards. The two categories are ‘

24/03/2017
SAB World of Beer have their In-Experience survey up and running. Please take the time to complete a survey after doing ...
03/03/2017

SAB World of Beer have their In-Experience survey up and running. Please take the time to complete a survey after doing your beer tour.

19/09/2016

Results in from National Survey on Event and Exhibition Venues by PMR Africa. Indaba Hotel, Spa and Conference Centre achieved a Silver Arrow Award which placed us third in the whole of South Africa! Very proud!

08/06/2016

Camp Jabulani Welcome to the Centricity family, where we trust you will recive great guest feedback and many awesome reviews. May this be a start of a long business relationship.

08/06/2016

Hoedspruit Endangered Species Centre. Welcome to Centricity and may you receive loads of happy guest feedback and online reviews.

13/04/2016

AtholPlace Hotel & Villa. Centricity would like to welcome you on-board. May this be the start of great guest feedback.

Address

Unit 8 Bokruin Business Park, Bosbok Road
Randburg
2169

Telephone

+27117927488

Website

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