MTN South Africa

Our Social Media Care team is on standby to assist you via DM/Inbox/Facebook messenger only (7am until 11pm daily)

Before we begin, like in any family, we have some rules!
*Your privacy & security is important to us so please do not share your details on our wall (in full view of other visitors) Your details are only safe when shared via inbox/messenger. Help us protect your privacy & ensure your security by never posting private information on any of our Social Media walls where you will be most susceptible to criminal activity or exposure. Our moderators are obligated to delete personal information that appears in the public view on our pages.

*When you have an account related query, we will request that you move the conversation to messenger/DM/inbox. This is to ensure your security, not to make your life difficult. We promise!

*Selling something? There's Facebook Market-place! Please do not post advertisements on this page. They crowd real queries and relevant posts that need our urgent attention.

*Your feedback is important to us, whether positive or negative. We are listening and make use of all feedback to improve the service we deliver to our customers. Let's just keep it polite, shall we?. Any verbal abuse (directly or indirectly) channeled towards the brand, our visitors/customers or our administrators, will result in us moderating and even banning perpetrators from our pages. Cyber-bullying that crosses the line into unlawful or criminal behavior and will not be tolerated. This means that negative, harmful, false, or mean content or posts can lead to prosecution.

* MTN prides itself as being an international brand. We have customers from all walks of life, nationalities, religions, cultures, etc. that make our customer-base truly unique and colorful! This means that our social media conversation crosses various opinions, values & social identities & pride ourselves in leading the narrative around harmonious cohabitation and community upliftment. Tolerance & respect is key! We will therefore not tolerate any conversations or remarks that will prejudice any people or group (this includes but is not limited to personal, cultural beliefs/norms, religious beliefs, political affiliation or sexual orientation). Please refrain from any/all conversation that may compromise these values. Our official pages are as follows:

Customer Care on Twitter -
Twitter - For up-to-date information on MTN SA & our offers -
Facebook - MTN South Africa or

Now that we have all the rules out of the way, we're so glad you're visiting our page. We are taking steps every day to improve our online experience, so watch this space!