CX Experts ZA

24/02/2026

Our Co-Founder was recently featured in an interview unpacking what makes AI in customer experience actually work.

From clear guardrails and quality data to measurable ROI and empowering agents, it is all about building AI that removes friction, not adds to it.

If AI is part of your 2026 plans, this one is worth a watch.

🎥 Catch the full interview now

https://youtu.be/0B0yy12Mq4E?si=brs3gLl4-M2jnlCm

CX Live Dialogue with Mark Peters, Co-Founder, CX Experts

28/01/2026

✈️ Customer wants to change their flight? No problem!

With Zendesk Co-pilot, your team can:
✅ Suggest responses instantly
✅ Keep answers aligned with your brand voice
✅ Deliver real-time, effortless support

Faster responses, happier customers, and a team that’s free to focus on what matters most.

Experience AI-powered CX that just works — for any business.

14/01/2026

Returns don’t have to be complicated. 👋

With AI-powered customer support, retailers can resolve issues faster and keep customers happy.

See how CX Experts and Zendesk are transforming retail experiences at our Cape Town event.

📍 Cape Town | 📅 10 March 2026
🎟 Free event | Limited seats
Register here: https://bit.ly/4q0P5W3

19/12/2025

Customers want to know why AI makes the decisions it does.

AI transparency is no longer optional—it’s expected. As AI becomes a natural part of service,

Consumers demand clear, plain-language explanations for automated decisions.

● 95% of consumers expect an explanation for AI-made decisions
● 80% of CX leaders say AI transparency will be non-negotiable within two years
● Zendesk agents are 1.3x more likely than non-Zendesk agents to say trust and transparency is a top expectation.

Transparent AI fosters trust, enhances loyalty, and transforms automation into a competitive edge.

Learn more in the Zendesk hashtag 2026 report : https://bit.ly/47R4Mt1

15/12/2025

CX success is being redefined — and it’s happening in real time.

Promptable analytics and AI-driven metrics are giving leaders and agents instant, context-aware insights that used to take days or even weeks to uncover.
Decision-making is shifting from static dashboards to live, actionable intelligence.

Here’s what the data is saying:
● 82% of leaders say promptable analytics surface insights in seconds
● 78% of CX leaders say AI is reshaping what success metrics even mean
● 91% of Zendesk CX leaders plan to launch a promptable analytics hub within the next 12 months

Measuring success has never been this fast, smart, or actionable.
Explore more inside Zendesk’s 2026 report 👇
https://bit.ly/47R4Mt1

11/12/2025

A big thank-you to Matt for this wonderful 5-star review! ⭐⭐⭐⭐⭐

We’re proud to have supported your transition and launched your new Zendesk setup.
Special thanks to Lané for delivering outstanding ongoing support!

👉 Want a seamless Zendesk setup or optimisation? Email us at [email protected]

08/12/2025

Support should meet customers where they are — not force them into a channel.

At CX Experts, we’re seeing multimodal support reshape the entire service experience.
Voice, chat, images, video — all blending into one seamless interaction.

Customers can show a damaged product, describe an issue, and share screenshots in the same thread… and get faster, more accurate help without ever restarting the conversation.

Here’s what the data says:
● 76% of consumers want to drop text, images, and video into one conversation
● 79% of CX leaders say customers now expect visual-sharing options
● 91% of Zendesk CX leaders agree multimodal AI is the next big wave in service

The future of support is fluid, responsive, and deeply human.
Dive deeper inside Zendesk’s 2026 report 👇
https://bit.ly/47R4Mt1

01/12/2025

Fast isn’t fast enough anymore.

With AI and self-service raising the bar, customers now expect instant, accurate support — powered by connected knowledge that actually solves their problem the first time.

Check the stats:
● 86% of consumers say quick, accurate help defines their brand loyalty
● 85% of CX leaders say customers will drop brands that can’t resolve issues on first contact
● 87% of firms agree customers expect seamless service across every channel

In 2026, instant resolutions aren’t a differentiator — they’re the baseline.
Anything slower feels broken.

● 87% of firms agree that customers expect seamless service across every channelalable solutions powered by Zendesk

See how CX leaders are keeping pace in the Zendesk 2026 report:
https://bit.ly/47R4Mt1f

28/11/2025

We’re excited to share two amazing reviews from Medihelp Medical Aid

Thank you, MediHelp, for trusting us as your CX partner. 💜

26/11/2025

📊 Want clearer insight into your contact centre performance?
Dave wraps up our Zendesk series with a quick guide to Zendesk Explore—dashboards, trends, automated reports, and more.

▶️ Watch here: https://youtu.be/6uqyCOfWvFU

📩 Need help with reporting? [email protected]

This video, Dave — Head of Customer Success at CX Experts — wraps up our Zendesk series by diving into Zendesk Explore, the analytics and reporting suite. Le...

24/11/2025

Customers don’t want to repeat themselves — they want to be remembered.
That’s the magic of memory-rich AI, and it’s quickly becoming the new standard for personalisation.

Instead of treating every interaction like a blank slate, AI that understands context creates support that feels continuous, relevant, and genuinely human.

Here’s what the numbers say:

● 81% of consumers expect agents to know their history
● 74% get frustrated when they have to repeat info
● 85% of CX leaders agree memory-rich AI strengthens relationships

In 2026, personalisation isn’t a “nice to have” — it’s the expectation.
And at CX Experts, we’re helping companies build exactly that.

Dive deeper with insights from our partner Zendesk’s CX Trends 2026 report 👇
https://bit.ly/47R4Mt1