17/04/2018
Where are my Billing people????
Job Title Service Rep: Business Commercial
Business Unit Consumer
Service Organisation Consumer and Small Business
Division/Section Consumer and Mobile
Number of Positions 1
Job Type Classification Permanent
Region Gauteng
Location - Town / City Centurion
JD Attachment JD Service Rep.Pdf (44.36 Kb)
Core Description Responsible for order processing, billing, and porting of all Business Commercial applications, requests and projects for voice and data services on Fixed, Mobile, Fixed Mobile Convergence and Customer Specific Solutions across Business, Corporate and Government segments. Manage all enquiries, billing disputes and feedback interacting with Customers, Sales, Technical, IT & Credit Management. Handle and enable customer contractual agreements. Ensure data integrity on all applicable systems.
Competencies FUNCTIONAL KNOWLEDGE: Products and Services Regulations; Telkom Policies & Procedures; Systems; Regulator; Computer Software; Contracts; Legal documentation
FUNCTIONAL SKILLS: Time Management; Stress Handling Techniques; Interviewing Techniques; Decision Making; Communicating; Conflict handling; Problem solving; Computer Literacy; Business Acumen
FUNCTIONAL ATTITUDES: Focused; Accurate; Responsible; Customer Focus; Decisive; Initiative; People Orientated; Proactive; Team Player; Tolerant; Honesty; Adaptability;
Job Responsibilities See JD for detailed responsibilities
OUTPUT 1
Processed Orders
OUTPUT 2
Activated Service
OUTPUT 3
Handled Fall offs
OUTPUT 4
Handled Enquiries
Required Certification
Qualifications Grade 12 (NQF level 4)
Experience 3 Years relevant experience in an order processing and customer service environment
