Outsource ZA

09/02/2026

Hello everyone! Have you considered outsourcing to South Africans? Our team offers a unique blend of creativity, professionalism, and excellent communication skills. With a diverse cultural background, we bring a fresh perspective to your projects.

03/10/2025

We’re Hiring: Senior Tier 2 IT Support Specialist

Position: Senior Tier 2 IT Support Specialist
Job Type: Full-Time
Hours: 9:00 AM – 5:00 PM EST (3:00 PM – 11:00 PM South Africa time), Monday–Friday
Location: 100% Remote
Note: The position is full-time/permanent but you would be signed as a contractor. You would be invoicing your full gross salary every month and handle your own income tax. Please do not apply if this does not work for you.

About the Role

We are seeking a skilled Tier 2–2.5 IT Support Specialist to provide remote technical support to our clients. This role is ideal for someone who has strong troubleshooting experience, excellent communication skills, and thrives in a remote support environment.

Key Responsibilities:

* Provide remote IT support via phone, email, and ticketing system
* Troubleshoot and resolve hardware, software, and network issues
* Assist with onboarding and offboarding of users
* Install, configure, and update applications
* Escalate complex issues to higher-tier support when required
* Document solutions and maintain the knowledge base
* Coordinate warranty or vendor hardware repairs
* Engage and manage 3rd-party vendor support as needed

Required Skills & Qualifications:
* 2+ years of experience in IT support
* Proficiency with Windows, macOS, Office 365, ticketing systems, and remote access tools
* Solid networking knowledge (DNS, DHCP, VPN, Firewalls)
* Experience with Active Directory and Azure AD
* Strong troubleshooting skills, especially with Office 365 backend, Azure, and Entra ID
* Excellent written and spoken English

Preferred Qualifications:

* Certifications such as CompTIA A+, Network+, Microsoft, ITIL (not required but an advantage)
* Experience with MSP tools (ConnectWise Automate/Manage, ScreenConnect, Nerdio, Datto, Autotask, NinjaOne, etc.)
* Knowledge of cybersecurity best practices

Tools & Systems You’ll Use:

* Ticketing: ConnectWise
* RMM: ConnectWise Automate
* Collaboration: Teams, Slack
* Other tools: HuDu, Cove, Nerdio, Barracuda ATP, SentinelOne, ScreenConnect

What We Offer:

* Competitive salary (please confirm your range – e.g., R28,000 – R32,000 depending on experience)
* 15 days paid vacation + 5 paid sick days per year
* Paid statutory holidays (South Africa)
* Ongoing training and career development opportunities
* 100% remote work with international exposure

How to Apply:

Send your CV and a short cover note to [email protected]

Important:

*All certifications will be verified
* All applicants are subject to a criminal background check
* A quiet, professional home workspace is required

03/10/2025

🌍 We’re Hiring: Remote Helpdesk Technician

💼 Position: Helpdesk Technician
💰 Salary: R28,000 – R30,000 per month (depending on experience)
🕒 Hours: Full-time, 8:00 AM – 5:00 PM EST, Monday–Friday (≈ 3:00 PM – 12:00 AM SA time)
📍 Location: Remote (US-based company, North Carolina)
Note: The position is full-time/permanent but you would be signed as a contractor. You would be invoicing your full gross salary every month and handle your own income tax. Please do not apply if this does not work for you.

Our client is a US-based IT company looking for a skilled Remote Helpdesk Technician. If you love solving IT problems, have strong troubleshooting skills, and thrive in a remote environment — this could be your next step!

What You’ll Do

* Be the first line of support via phone, email, or chat
* Manage and resolve tickets in our helpdesk system
* Troubleshoot operating systems, business apps, networking, and printing issues
* Support and administer Microsoft 365
* Monitor systems and apply proactive fixes
* Escalate complex issues to senior engineers
* Assist with occasional project tasks (remote equipment setup/config)

- What We’re Looking For:

* Strong knowledge of operating systems, networking, and business apps
* Hands-on Microsoft 365 administration experience
* Excellent troubleshooting and communication skills
* Self-motivated and able to work US business hours (EST)
* Quiet, professional home workspace

- Nice to Have:

* Experience with helpdesk ticketing, RMM, or PSA tools
* Remote IT support experience
* IT certifications (Microsoft, CompTIA, ITIL, etc.)
* Previous work in an MSP or IT support company

- What They Offer:

* Salary: R28,000 – R30,000 (depending on experience)
* 10 days paid time off per year
* 100% remote role with international exposure
* Career growth opportunities

- How to Apply:

* Send your CV and short cover note to [email protected].

⚠️ Please note:

* All certifications will be vetted
* All applicants are subject to a criminal background check

04/02/2025

Fully Remote L2 IT Technician Needed!

Primary Details:

- Fully Remote.
- Would be working 08:00 - 17:00 PST.
- Renumeration: R25 000 - R30 000 per month depending on experience.

Key Requirements:

- Advanced troubleshooting skills.
- Experience with troubleshooting software and hardware issues.
- Knowledge of network protocols and configurations.
- Ability to provide support and guidance to L1 Technicians.
- Expertise in at least one specific area of IT (e.g., networking, security, database management).
- Strong problem-solving skills, with very little need for direction and guidance from triage to final solution.

Preferred Competencies (Not all are required but would be a huge bonus):

- ConnectWise Manage (aka. CW PSA).
- ConnectWise Automate.
- Backup Solutions (Datto BDR and Synology Products).
- SonicWall Firewalls.
- Experience supporting PBX systems.
- Currently, we support: Panasonic, 3CX, Zultys, among other hosted solutions.
- Experience supporting camera systems.

Any successful hire, would need to be part of our on-call rotation, which is in 4-week stints:

- Week 1 & 2: Secondary Technical On Call
- Week 3 & 4: Primary Technical On Call
- Weeks X – X: Off Call (the exact time depends on how many people are in the rotation at any given time).

Please send applications to [email protected].

04/02/2025

Fully Remote Tier 2 Technician Needed!

Primary Job Details

• 08:00 – 17:00 CST
• 80 Hours PTO per annum
• Fully Remote
• Renumeration: Approximately R26 000 - R32 000 per month depending on experience.

Key Responsibilities:

Note: Knowledge and experience in all facets are not necessarily required as a training ramp us is provided. The more tools you have experience with, the more competitive your application would be.

• Provide remote IT support via phone, email, and ticketing system in ConnectWise Manage PSA
• Manage RMM services (Connectwise Automate, Addigy MDM, Intune)
• Provide remote support to end users
• Manage Active Directory, domains, and backup servers
• Administer and manage M365 (upgrades, licenses, user management)
• Manage Microsoft 365 and Azure services (including Azure WVD, Azure AD)
• Manage online security services (Keeper Security, ProofPoint, BitDefender, SentinelOne)
• Provide network administration for Meraki and Ubiquiti devices
• Set up laptops and desktops remotely
• Serve as an escalation point of contact
• Manage various projects (cloud migration, client onboarding)
• Manage and migrate documentation using Hudu
• Understand MacOS for support purposes
• Assist with onboarding/offboarding of users Windows and MacOS.
• Escalate complex issues to higher-tier support when necessary.
• Document solutions and update knowledge base.

Experience & Competencies

• Proficiency in Windows, MacOS, Office 365, Automate, CW Manage, Addigy MDM, Intune.
• Networking knowledge (DNS, DHCP, VPN, Port Forwarding).
• Experience with Active Directory / Azure AD.
• Strong troubleshooting and analytical skills.
• Excellent written and verbal communication in English.

Preferred Attributes (Not Required)

• CompTIA A+, Network+, Microsoft, ITIL, etc.
• Experience with ConnectWise, Addigy MDM, Hudu / IT Glue
• Knowledge of cybersecurity best practices.

Please send all applications to [email protected].

22/10/2024

Good morning folks. As we work on finetuning our engagement strategies with both candidates and employers, we have made the decision to add our social media efforts to LinkedIn as it provides a better toolset in the methods in which we'd like to create and manage our connections.

https://www.linkedin.com/company/outsource-za/

Have a fantastic week ahead!
OZA Team

OutsourceZA | 7 followers on LinkedIn. Recruiters of highly-skilled South African IT professionals for the US-and European market. | We are a group of seasoned engineers and project specialists who have been in the I.T. game for over 30 years. 14 of which were spent working remotely for US companies...

04/10/2024

Azure Cloud Specialist (Fully Remote) - NOTE: This is NOT a junior position. Please do not apply unless you have several years of solid experience in Azure.

We are seeking an experienced Cloud Infrastructure Specialist to manage, migrate, and maintain cloud-based systems, with a focus on Microsoft 365, Azure AD/Entra, and cloud servers. The ideal candidate will have a strong background in cloud migration, administration, and security best practices.

# # Key Responsibilities

- Manage and migrate Exchange email to the cloud

- Administer Microsoft 365, including hybrid environments

- Implement and manage Azure Active Directory (Entra)

- Set up and manage virtual machines in cloud environments

- Migrate in-house servers to the cloud

- Maintain servers and services in the cloud, including storage and networking

- Ensure security best practices across Microsoft 365, Azure, and Azure networking

- Independently assess tasks, create documentation, and execute plans

- Manage cloud environments across multiple clients.

Salary range would depend on experience, but roughly between R30-R40k per month. Possibly more if you have a very solid CV.

To apply, send your CV to [email protected] with the position in the subject line.

27/09/2024

Tier 3 IT Engineer needed (fully remote). Please see and apply within the link. Please note that you need to be capable of working 8-5 PM on the PST time zone. A minimum of 15 years of relevant experience and certifications are required for this position.

Tier 3 IT Engineer (Fully Remote), Cape Town CBD - Careers24 Reporting to the Manager of Service Delivery, the IT Engineer will act as a senior resource within the service group. This role includes working in solo capacity as well as within a group to resolve end user related issues. The candidate m...

15/06/2024

FOLLOW OUR PAGE FOR FUTURE REMOTE JOB POSTINGS...

Tier 1 Technician (Fully Remote).

Please send applications / CVs to [email protected]. Our client in Texas (Mountain Time) requires a tier 1 technician.

Basic summarized roles and responsibilities:

** End-user support and basic troubleshooting which include, but are not limited to password resets, slow computers, low disk space and other basic RMM tickets.
** Monitor the SLA dashboard, triage and work on incoming tickets, ask pertinent questions (like error messages and expectations), ensure tickets have the right SOP's, and basic dispatching.
** Answer phone calls and provide excellent service, ensuring clear communication with clients and team members.

Key features of this position (do not apply if you do not agree to the following):

** All new employees are subject to a criminal check as per the client's company policy.
** All certifications specified within your CV will be vetted during probation.
** Must be disciplined enough to work from home and be professional. Your working demeanour and environment should resemble the working experience as if you're working in an office. ** You will be in calls, video meetings etc. with internal staff and clients. This is a job like any other and should be treated as such.
** The management is generally hands-off in their management style. You are given your roles, and it will be up to you to take it on without the need for micro-management. Timesheets and communication channels are in place to monitor performance and provide support to you.

15/06/2024

FOLLOW OUR PAGE FOR FUTURE REMOTE JOB POSTINGS...

Tier 3 Engineer (Fully Remote) – Please send applications / CV’s to [email protected].

Our client in Canada (Pacific Standard Time) requires a tier 3 IT Engineer.

Reporting to the Manager of Service Delivery, the IT Engineer will act as a senior resource within the service group. This role includes working in solo capacity as well as within a group to resolve end user related issues. The candidate must be considered a team player and have excellent communication skills.

Working closely with other IT teams and outsourced IT partners the successful candidate will create and implement technical solutions that increase the end user experience and lower support costs.

The role combines some project participation and operations support. The Customer Service Approach is a key factor in being successful in this role. This role will have a very high degree of exposure to end users where you will be troubleshooting requests over the phone and on customer sites.

The successful candidate needs to be well-organized, systematic problem-solver with a proven ability to communicate ideas and establish trust with end users. Previous IT delivery experience is required to ensure the company continues to provide best in class and cost-effective services to our customers

As part of a dynamic and growing infrastructure team, this role presents an opportunity to work with a wide range of technologies where you will participate in deploying and supporting solutions for our customers

Basic summarized roles and responsibilities:

* Develop and maintain relationships with key technology partners and vendors.
* Be highly effective and influential in a matrix structure of functional business areas and multi-vendor outsourced IT service providers.
* Provide proactive and highly effective communication with all stakeholders involved
* Work with technology vendors, outsourced service providers and client stakeholders on new technologies to optimize IT environment
* Partner with stakeholders and decision support teams to build business cases for client IT investments
* Stay current on emerging technology trends and innovation
* Conducts team knowledge transfer sessions
* Responsible for Service issue escalations and coordinates efforts with other teams and vendors.
* Conducts End User training sessions for new and current technologies
* Coordinates, plans and liaises with Project Managers for successful ex*****on of IT related client projects
* Provides support/operations ownership of Virtual Infrastructure (VMware, Hyper-V) technology.
* Provides support/operations ownership of Senior Level Messaging support.
* Provides support/operations ownership of Microsoft Stack (AD, SQL, Sharepoint, System Center) applications
* Creates, Manages and Support Desktop Support Solutions.
* Responsible for service issue escalations and coordinates efforts with other teams and vendors.
* Works with the management team to coordinate the deployment and use of various tools to improve the end user experience.
Key Features of this position (do not apply if you do not agree to the following):

!! All new employees are subject to a criminal check as per the client’s company policy.
All certifications specified within your CV will be vetted during probation.
Must be disciplined enough to work from home and be professional. Your working demeanour and environment should resemble the working experience as if you’re working in an office. You will be in calls, video meetings etc. with internal staff and clients. This is a job like any other and should be treated as such.
The management is generally hands-off in their management style. You are given your roles, and it will be up to you to take it on without the need for micro-management. Timesheets and communication channels are in place to monitor performance and provide support to you.

Applicants with IT related degrees will gain an advantage during application.

Renumeration can vary greatly depending on the applicant's experience and technical ability.