13/10/2026
Metaโs new pricing structure took effect on 1 October 2026, introducing additional costs for businesses that exceed their monthly allowance of free Service messages.
Our analysis of more than 600 000 WhatsApp messages across 29 Everlytic client organisations revealed something interesting:
๐ ๐ณ๐ฎ% ๐ผ๐ณ ๐๐ต๐ฒ ๐ผ๐ฟ๐ด๐ฎ๐ป๐ถ๐๐ฎ๐๐ถ๐ผ๐ป๐ ๐ฎ๐ป๐ฎ๐น๐๐๐ฒ๐ฑ ๐๐ผ๐๐น๐ฑ ๐ต๐ฎ๐๐ฒ ๐ถ๐ป๐ฐ๐๐ฟ๐ฟ๐ฒ๐ฑ ๐ป๐ผ ๐ฎ๐ฑ๐ฑ๐ถ๐๐ถ๐ผ๐ป๐ฎ๐น ๐ฆ๐ฒ๐ฟ๐๐ถ๐ฐ๐ฒ-๐บ๐ฒ๐๐๐ฎ๐ด๐ฒ ๐ฐ๐ผ๐๐๐ ๐๐ป๐ฑ๐ฒ๐ฟ ๐๐ต๐ฒ ๐ป๐ฒ๐ ๐ฝ๐ฟ๐ถ๐ฐ๐ถ๐ป๐ด ๐๐๐ฟ๐๐ฐ๐๐๐ฟ๐ฒ.
The difference comes down to how businesses use WhatsApp. Those handling high volumes of customer enquiries and support conversations are likely to feel the impact more than those primarily using the channel for marketing campaigns.
In this article, Everlyticโs Head of Enterprise Growth, Wilene van Greunen, unpacks the findings and what they mean for South African businesses.
Read the full article: https://tinyurl.com/yc2mmed3