16/02/2012
Microsoft and 24/7 Inc. Join Forces to Deliver the Future of Customer Service for Large Businesses.
Enterprises already working with Microsoft and 24/7 Inc. are applauding the solution and believe it will accelerate their ability to deliver more natural and intuitive customer service experiences, and this agreement will enable 24/7 Inc. to accelerate delivery of solutions and services for the future of customer service.
“Today, consumers are engaging with businesses in more channels than ever with the proliferation of mobile devices and social media. As a result, their expectations of customer service are changing,” said Daniel Hong, lead analyst of Customer Interaction at O**m. “Enterprises that embrace these trends will uncover opportunities to deepen their relationships with customers and optimize their investments in customer-enabling technologies (such as self-service) across channels. We feel the PX platform, along with the partnership between 24/7 Inc. and Microsoft, creates opportunities for businesses to better anticipate their customers’ needs, simplify their consumer experiences, and learn from every consumer interaction.”
“24/7 Inc. and Microsoft are helping Avis deliver customer experiences in the way that customers want to be served,” said Thomas M. Gartland, president, North America, Avis Budget Group. “We applaud the agreement between the companies that will harness the power of Big Data, apply advanced analytics to that data, and bring more intuitive experiences to customers. We see the future of customer service and are working together to lead the way.”