06/24/2026
87% of CX leaders say AI is accelerating resolution speed — but knowing AI is working and being able to prove it are two different things. 🤔
Most teams are still leaning on metrics designed for pre-AI systems. First contact resolution is a strong early indicator, but it's one piece of a larger picture. The real framework maps leading and lagging metrics to specific features — so nothing important gets buried. 📈
Read the full article: https://hubs.ly/Q04hYM0V0 🔗
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