FlashFiber

12/10/2026

SmartHub is LIVE!
New account numbers are being sent by email and text in batches. Haven’t received yours yet?

✔ YOU CAN REGISTER USING YOUR OLD ACCOUNT NUMBER!
If you are using your old FlashFiber account number to log into your new SmartHub account, you will need to leave off any leading zeros. Ex. - instead of 001234, use 1234.

📌 IMPORTANT REMINDERS

💳 Auto Pay Available Wednesday, October 14

Auto Pay is not yet available in SmartHub. You can register, set up your account, and make a payment now, but you’ll need to return on Wednesday, October 14, to enroll in Auto Pay.

Members previously enrolled in credit/debit card Auto Pay must re-enroll.

✅ Late Fees & Disconnects
Suspended through October 14 for both monthly billing and prepaid accounts. Both resume October 15.

💳 Credit/Debit Card Auto Pay
Previously enrolled? You must re-enroll. This feature will be available in SmartHub beginning October 14.

📲 Prepaid Members
Once you log in, check that your alerts are set up correctly. To add a contact method, select:
More > Manage > Contacts > Add Desired Method

Need help getting started? Step-by-step instructions and tutorials are available on our website.

🔗 Log in or register:
https://jwemc.smarthub.coop/ui/ #/login

🔗 Instructions & tutorials:
https://jwemc.coop/smarthub/

Thank you for your patience as we make this upgrade!

09/10/2026

Storm Update from JWEMC...

🌦️ Friday Weather Update: Preparing for the Weekend

Joe Wheeler EMC continues to monitor Hurricane Isaias and prepare for possible weather-related power outages. We encourage members to finish preparations today, ahead of gusty winds and heavy rain expected late tonight through Saturday night.

The latest National Weather Service briefing indicates:

💨 Strong winds: Gusts of 40–50 mph are expected Saturday, with a low chance of localized gusts up to 60 mph. A High Wind Watch is in effect from 7 a.m. Saturday through 7 a.m. Sunday. Winds could bring down trees and branches, causing power outages.

🌧️ Heavy rain: Rainfall totals have decreased slightly in the latest forecast, but repeated heavy rain bands could still cause localized flooding. A Flood Watch remains in effect from **1 a.m. Saturday through 7 a.m. Sunday.

🌪️ Tornado potential: The tornado threat has decreased and is now very low, but members should still have a reliable way to receive warnings.

A few simple preparations can help:

🔋 Charge phones and portable battery packs.
🔦 Check flashlights and have extra batteries handy.
💧 Keep drinking water, essential medications and easy-to-prepare food available.
📲 Follow local forecasts and make sure you can receive weather alerts.
🏡 Bring in or secure loose outdoor items and identify a safe interior room for shelter.

⚠️ Protect our linemen: Use generators safely. Never plug a generator into a household outlet or connect it directly to your home’s wiring without a properly installed transfer switch. This can backfeed electricity onto power lines and seriously injure or kill linemen working to restore service. Have a qualified electrician install the proper connection equipment.

Never drive or walk through floodwaters, and stay away from downed power lines. Use caution during cleanup Sunday, when wet ground and weakened trees could still pose hazards.

We’re watching the forecast and preparing. Please take time to do the same, and follow our page and local weather sources for updates.

08/10/2026

❤️ Some of the best moments happen at home.

A family movie night.

Helping with homework at the kitchen table.

Catching up with friends.

Playing a game together.

Or simply sitting on the couch while everyone does their own thing.

Our homes may be more connected than ever, but it's the people that make them feel like home.

FlashFiber is proud to help keep local families connected to the people, places, and things they care about every day.

Because being connected is about more than the internet.
https://www.jwemc.coop/home-internet/

08/10/2026

This applies to Fiber customers, too! We’ll keep you updated.

06/10/2026

06/10/2026

SmartHub gives members more control over how you receive account information.

Beginning October 12, members can enroll in email and/or text notifications directly through SmartHub. Available alerts include billing and payment information, account changes, usage information, outage and restoration updates, and much more. You’ll be able to choose which notifications you want to receive and how you want to receive them.

There’s nothing you need to do today. We’ll continue sharing updates leading up to October 12 to help familiarize members with what to expect. Once we’re live, we’ll also share how-to videos and additional information to help walk you through the new system. For more information, visit jwemc.coop/smarthub.

06/10/2026

We know there are questions, and we’re listening.

We’re keeping track of the questions members are asking online, over the phone, and in our offices. We’ll continue posting daily to explain the changes, and some of the questions we’re hearing will be answered in those updates. We’re also putting together an FAQ with the most common questions so members have one place to reference once our upgraded billing system is live. We’ll continue communicating through social media, bill inserts, email, and text messages leading up to October 12, and how-to videos will be available once we are live.

If you’ve asked a question and haven’t received an answer yet, please know we're keeping up with them. Some questions may be answered in upcoming posts, while others are being added to our FAQ so we can address the most common questions in one place.

06/10/2026

Reminder: Electronic payments will be temporarily unavailable beginning tonight.

From 11:00 p.m. October 5 through 7:00 a.m. October 13, members will not be able to make electronic payments by kiosk, phone, website or app. CASH and CHECK payments only will be accepted in our offices during normal business hours. To allow for this transition, non-pay disconnects will be suspended, and late payment fees will be waived from October 6 through October 14.

06/10/2026

Billing changes are necessary as we transition to an upgraded billing system. All members will receive a new account number, and some billing dates will change. Due dates will either remain the same or move a few days later, and no member’s payment will be due earlier than it is today.

There’s nothing you need to do today. We’ll continue sharing updates leading up to October 12 to help familiarize members with what to expect. Once we’re live, we’ll also share how-to videos and additional information to help walk you through the new system. For more information, visit jwemc.coop/smarthub.

06/10/2026

SmartHub is coming soon!

Beginning October 12, members will access their JWEMC account through SmartHub, our upgraded online portal and mobile app. SmartHub will give members more control over their account, with more detailed usage information, billing and payment details, alerts and notifications, and account settings all in one place. Members will also have more tools to monitor usage and set available alerts, helping you stay more aware of how much electricity you’re using throughout the month.

There’s nothing you need to do today. We’ll continue sharing updates leading up to October 12 to help familiarize members with what to expect. Once we’re live, we’ll also share how-to videos and additional information to help walk you through the new system. For more information, visit jwemc.coop/smarthub.