Dialer Features
Inbound, Outbound, and Blended call handling, also Inbound Email and Chat
Skills-based routing with agent ranking
Outbound agent-controlled, broadcast, and predictive dialing
Integrated call recording
Three-Way calling within the agent screen
Agent Scripting with customer data
Scheduled Callbacks: Agent-Only and Anyone
External CRM Integrations
Ability to have agents work from almo
st any internet-connected computer
Web-configurable IVRs and Voicemail boxes
Outbound CallerID Groups: per-State, per-Areacode, Round-robin and Auto-rotate
Custom Data Field Forms with Switchable Forms
Zoiper Webphone and our WebRTC phone are both included
Virtually limitless campaigns, lists, IVRs, inbound queues, DIDs, phone accounts, voicemail boxes, and user accounts
Inbound Post-Call Customer Surveys
Inbound Queue Preserve-Place-in-Line
Inbound Queue Closing Time Features
Integrated web-based agent phone included, requires no agent setup
Immediate or scheduled website callbacks
Real-time reports with “click-to-listen” to monitor agent phone calls
Inbound and Advanced Forecasting Reports
Internal chat and broadcast messaging to agents
Full USA, Canada, and UK regulatory-compliance
DNC.COM Lead Filtering and Inbound Call Filtering
99.9% uptime guarantee*
Dedicated dialing server hardware
Single server guaranteed to handle at least 25 agents at 3:1 line ratio
Additional servers can be added to increase agent and call capacity
Month-to-month terms, no long-term contracts
No hidden fees
