DigitalGenius

01/29/2019

might be one of the biggest challenges, and opportunities, in the coming century. In the near term, jobs will certainly evolve, but strategic thinking and deliberate ex*****on are required so businesses can benefit from their human capital. Our latest blog focuses on the potential evolution of jobs.

Automation will bring major disruption to the nature of work and society, and while job loss is a risk, there are opportunities for repetitive jobs, like those in customer service, to transform. Let's look at three areas customer service can evolve.

01/29/2019

Following publication of retail results in January people despaired the death of the High Street. But shopping preferences belie that theory - shoppers want an in-store experience part of an community. Read our latest blog into these trends, and how and can enable brands to create a joined up experience

Less-than-stellar retail results do not suggest the end of Brick & Mortar, but rather illustrate in-store brands are not keeping up with today's shopper. Omnichannel, AI and Automation can play a role in turning retail fortunes around.

01/28/2019

Interesting to see how the industry in Britain is still largely driven by cost, versus other sectors where experience and convenience are some of the major differentiators https://hubs.ly/H0glhpZ0 How should travel companies think about mega-trends in the context of their travellers behaviour? Invest in experience, quality and service? Or compete on price exclusively?

British travellers are increasingly choosing longer package holidays in the search for better value for money, research by Travelzoo has found.

01/16/2019

5 Things to Think On: Age of AI-Powered Automation

Phill Brougham, DigitalGenius Product Marketing Manager, shares five learnings on the next iterations in how human and machine work best together.

01/15/2019

Here's how to implement Practical AI for your Support Team, courtesy of ourselves and our partner 729 Solutions.

Implementing Practical AI for your Support Team. Practical AI in the customer service space ingests, aggregates and then learns from historical logs...

01/08/2019

Wondering how the DigitalGenius Customer Service Automation platform actually works? We've made a new video that explains the AI-powered technology that's connecting customer conversations with the back-end processes that resolve them. Watch here!

Ever wondered how the DigitalGenius customer service automation platform actually works? This video explains how we train AI models, how we support multiple languages,…

01/02/2019

Practical AI took a real leap forward in 2018. Here's how you can use this market maturation to effectively launch an AI program with management and your buying teams in 2019.

Practical AI took a real leap forward in 2018. Here's how you can use this market maturation to effectively launch an AI program with management and your buying teams in 2019.

12/19/2018

New blog post that looks at the growth of practical AI in 2018, and how to use this with management & buying teams as you plan how to best implement AI-powered solutions in 2019.

Practical AI took a real leap forward in 2018. Here's how you can use this market maturation to effectively launch an AI program with management and your buying teams in 2019.

12/18/2018

Our own has a section (and a view) in this new piece about whether chatbots are a threat to customer support agents - take a look.

13 Chatbots and AI experts bare their hearts out on whether chatbots are a threat to support agents and why bot+human hybrid is a sustainable model.

12/17/2018

Tomorrow! Register now for the first in our "Machine Learning: Trends of Interest" webinar series, and get firsthand information on AI-powered customer service automation from those who are building it. https://hubs.ly/H0fXx530

12/14/2018

Is your revenue model subscription-based? Check out our new blog post on Subscription Services and the Power of Automation.

Subscription services have cornered many aspects of our lives, from streaming video to meal delivery to education software. Where does customer service automation come into play - and what does it mean for subscription-based businesses?