VoiceBase

10/27/2021

We’re excited to announce that LivePerson, a global leader in Conversational AI, has acquired VoiceBase! Our mission is to help people make better decisions from voice data, and now we’re taking it to the next level as we join with LivePerson to make life easier for people and brands everywhere.

By combining LivePerson’s industry-leading Conversational AI with our world-class voice analytics platform, we’ll power the next generation of Voice and Conversational AI for conversations between brands and consumers.

Learn More: https://bit.ly/3pHupGH

06/29/2021

VoiceBase featured in "72 Top San Francisco Business Intelligence Companies and Startups of 2021" via Best Startups for innovation in the space. Read More:
https://bit.ly/3A6aPqJ

This article showcases our top picks for the best San Francisco based Business Intelligence companies. These startups and companies are taking a variety of approaches to innovating the Business Intelligence industry, but are all exceptional companies well worth a follow. We tried to pick companie

05/03/2021

Measuring and analyzing the voice of the customer is a crucial function to maintain a strategic advantage in today’s competitive market. Innovative enterprises know that the most valuable source of this data doesn’t lie within costly and time-consuming market research studies, but rather in first-party data they already own: customer phone calls and conversations from the call center.
Read our full guide:

Being data-led and customer-centric is no longer an option if a brand wants to remain competitive. Learn how marketing leaders can leverage speech analytics technology to understand key customer and market trends.

04/07/2021

Learn how leading brands are leveraging technology to grow their business: https://bit.ly/3uvxZTz

Learn how organizations leverage AI-Powered voice analytics for accelarated results.

03/11/2021

How to stay on top of the latest customer feedback, pain points, trends, and keywords:
https://bit.ly/3bEPZ7v

03/10/2021

Tips for engaging remote agents: Gamification, collaboration tools, and informed coaching. Read more here:
https://bit.ly/3m6pCcC

03/09/2021

"What's in your calls today will show up in your financial statements tomorrow." -Jay Blazensky, CRO , on the importance of voice of the customer analytics for transformational insights.


https://bit.ly/3b8hCFK

03/08/2021

Scrubbing sensitive data like payment details for contact center audio files and transcripts paves the way for digital transformation and insights across the enterprise.
https://bit.ly/3b8hCFK

03/05/2021

A Fortune 500 telecommunications provider needed a solution to accurately redact sensitive PCI data for their contact center. Learn how they did it: https://bit.ly/3b8hCFK

03/04/2021

Learn how automating the redaction of payment info and other data helps call centers stay compliant while delivering quality customer service: https://bit.ly/3b8hCFK

03/02/2021

Press Release: Learn how Voicebase provides the foundation to transformational analytics through automated PCI / PII redaction within the call center.
Removing sensitive data from customer conversations allows for a whole new world of strategic insights to optimize operations.
Read more here: https://bit.ly/3b8hCFK

02/27/2021

, Agent experience, voice analytics, cloud, and more trends every business should know to stay competitive with their call centers. Read more: https://bit.ly/3bQuvFf