05/05/2022
About Us
Velocity IQ is a managed service provider for all technical needs including but not limited to IT help desk, IT support and repair, networks and security, hardware and software deployments, CCTV and surveillance systems (both IP and analog), door access controls, phone systems and VoIP, server maintenance, and many more. We service a wide range of companies, ranging from small businesses to multi-million dollar corporations for all of their IT needs. We have proudly served this area for almost 20 years.
We have a fast-paced, small business culture and we don't believe in stiff corporate attitudes. We are growing our staff to better accommodate our ever-increasing list of clients and our growing business needs.
We offer a competitive salary, Short-Term Disability and Health Insurance. Salary is commensurate with experience and skill set.
Our Engineers and Consultants understand what it takes to deliver superior customer service through our willingness to go above and beyond for our clients. We pride ourselves in coaching our employees on what it takes to be self-managing, and we give our employees the structure and knowledge necessary to accomplish this.
Job Description
Velocity IQ has an immediate opening for a Level 1 Support Technician at our client location in the St Petersburg, FL area. We would like to find a professional who is eager to learn and grow both technically and professionally. Candidate, if hired, will help to provide end-user technical support, hands-on troubleshooting and equipment installation, and technical consulting for a large multi-office corporate environment.
We are hiring for multiple shifts.
Candidate Requirements
- Strong customer service background
- Strong interpersonal skills
- Ability to keep up in a fast-paced business environment
- Positive attitude
- Detail oriented
- Self-Motivated
- Reliable personal transportation for use in traveling to clients' offices is essential
Technical Requirements
- Minimum of at least 2 years real-world IT experience
- Knowledge of basic networking, TCP/IP, DNS and routing
- Experience working with Windows Active Directory and Group Policy
- Strong understanding of the installation, configuration and troubleshooting of computer hardware and components
- Strong understanding of Microsoft Windows desktop operating systems, the registry, group policy, device drivers and more
- Proficiency with malware remediation, removal and the ability to explain how and why malware penetrates corporate environments
- Experience working with Office 365 including Exchange Online, OneDrive, Teams, and SharePoint
- Familiarity with ticketing systems, network tools and other tools are a big plus
- General knowledge of virtualization and working with VMWare ESXI
- General understanding of wireless networks
- General VOIP experience preferred
We are looking for talent who is happy running towards the fire. The best candidates will be forward thinking, selfless, heavily engaged and effective. Salary based on success and performance. Please include your desired salary with your submission.
Job Type: Full-time
Pay: $15.00 - $18.00 per hour
