Phoenix Communications

04/23/2026

Hope y'all are doing well out there.

My two best friends over the past week have been a shovel and a tow chain! 😂

03/16/2026

We've been notified our upstream VOIP service provider is having issues at their data center. They're working to restore phone service to the handful of customers who are currently affected, and we anticipate this to be resolved shortly.

02/18/2026

IMPORTANT INFORMATION: Phoenix PHONE & VOICE customers

We're currently working with our outside provider to restore service to those currently experiencing issues with VOIP service.

As we also utilize our phone system, calls to our primary phone number will fail. Isn't that a fun problem?? 💀🤦🏻‍♀️😭

Current Phoenix & Black Mesa Technologies customers candm us here and have my cell number for immediate assistance.

Photo of our Crow Hill tower hike today for the algorithm
-Hannah

02/10/2026

FYI for those if you in this area.

There's a chance small sections of the network will be offline once backup battery power is exhausted for our equipment in this area.

Customers off Burke Mtn and Crow Hill will not be affected, but if power to Darling Hill is cut - we'll lose primary power to our MicroPoPs during this time.

02/09/2026

It was just a lil chilly on Burke today 🥶
What did you see for wind chills where you are?

-Hannah

01/20/2026

📞 We’ve made some updates to our support line!

When you call us at 802-748-8915, you get to chose between two real local humans - Will or Hannah. Not a call center, not a robot, and definitely not someone who’s never driven a Class 4 road in mud season.

You can also leave Phoenix a voicemail and we’ll follow up once we’re back in cell range, done fighting a snowbank, or finished coaxing a truck up a mountain road ❄️🚚📡

💻 Prefer email (because your service works better than your cell signal)? Hit us up at [email protected]

👉 Be honest — are you [trying to call] from a dead zone, a dirt road, or mid-snowstorm? Drop a comment 👇😂

11/27/2025

Happy Thanksgiving 🦃

11/27/2025

Happy Thanksgiving everyone!

We'll be taking Thanksgiving through Sunday off, and resuming normal operations on Monday. If you experience an outage or service issue, we'll be on-call at 802-748-8915.

11/15/2025

We went and did the thing today 🥶
Everyone should be back to normal speeds 💯

If you're experiencing any abnormal slowness, check your radio for snow/ice buildup and ✨gently✨ brush it off ☃️

11/03/2025

The question that nobody asked, and Hannah is going to answer: "What are the current conditions on Burke Mountain?"

Well, I'm currently watching Ice fly off the rados at Mach Jesus - so there's that.

10/20/2025

A necessary fundraiser for a good cause to help our community 🫶🏻

In order for the Kiwanis Pool to reopen for the summer of 202… Saint Johnsbury Kiwanis needs your support for Save the Kiwanis Pool for our Children and Families!