Illuma Labs

08/14/2026

Stronger security shouldn't come at the expense of the member experience.
Sidney Federal Credit Union is proving that credit unions can strengthen fraud protection while making authentication faster and easier for legitimate members.

With IllumaSHIELD™ Voice Security, Sidney FCU has:
• Reduced caller verification time by 89%
• Saved 80+ seconds of average handle time per authenticated call
• Enrolled more than 22% of its membership in less than a year
• Authenticated 85% of callers using passive voice authentication

"We're strongly invested in making sure that we're able to protect the identity of our members, and investments in solutions like IllumaSHIELD™ help reassure our members that we're doing everything we can to protect them." — Anna Banks, Vice President of Member Experience, Sidney Federal Credit Union

Read how Sidney FCU is strengthening security, building member trust, and delivering a faster, more seamless authentication experience: https://bit.ly/4wf4c1Z

08/12/2026

Trusted by Financial Institutions to Secure Every Voice Interaction.

08/10/2026

The future of financial services is being shaped by the conversations leaders are having today.

We're looking forward to attending the Eltropy Leadership Summit 2026, where credit union and community bank leaders will come together to discuss AI, fraud prevention, member experience, digital innovation, and the future of financial services.

As AI-driven fraud and voice-based attacks continue to evolve, securing every voice interaction has never been more important. We're excited to connect with industry leaders and share how IllumaSHIELD™ Voice Security helps financial institutions strengthen security, eliminate friction, and protect every voice conversation across the contact center.

📍 Monterey Bay, CA
📅 August 24–26, 2026

If you're attending, we'd love to connect. https://bit.ly/4fomsyB

Illuma and Dr. Milind Borkar will attend Eltropy Leadership Summit 2026 to discuss Voice Security, fraud prevention, and AI-driven threats.

08/06/2026

Seamless Call Center Integration.

08/04/2026

Meet Shanda Livingston, Business Development Representative at Illuma!

With nearly 20 years of business development experience, Shanda has built a career helping organizations adopt innovative technologies that solve real business challenges. Before joining Illuma, she held roles at EarthLink, Yahoo, Nuance, and Microsoft.

Today, Shanda helps organizations strengthen Voice Security, reduce fraud, and create more seamless experiences for account holders. She enjoys learning about each organization's unique challenges and connecting them with solutions that make every conversation more secure.

One of the things Shanda values most about Illuma is the collaborative culture, supportive team, and the opportunity to represent technology she truly believes in.

Fun fact: Shanda is a devoted Star Wars fan and a fifth-generation Texan whose family history is featured in Texas Brushmen & Vigilantes.

We'd like to acknowledge the hard work, dedication, and achievements of our incredible team. Thank you for consistently inspiring us through your commitment and passion.

07/31/2026

🚀 We're Hiring: Technical Project Manager
We're looking for a Technical Project Manager to help our engineering team stay organized, focused, and moving forward as we continue to grow. In this role, you'll work closely with leadership to improve project visibility, streamline processes, and help drive successful delivery across our SaaS platform.

📍 Remote-first position (Dallas-Fort Worth area)

If you have experience supporting software engineering teams, managing projects in Jira, and thrive in a fast-paced environment, we'd love to hear from you.

Join us as we help financial institutions combat fraud and deliver more secure, seamless member experiences.

07/29/2026

Remove friction, reduce risk.

07/27/2026

Reducing Average Handle Time (AHT) isn't about ending calls faster—it's about eliminating unnecessary work.

Every time an agent asks security questions, valuable time is spent on authentication instead of helping the caller. Those extra seconds add up, increasing operational costs, and creating friction for both agents and account holders.

With illumaSHIELD™, passive voice authentication verifies identity naturally during the conversation, enabling contact centers to reduce AHT, strengthen security, and deliver faster, more seamless experiences.

Discover how contact centers are transforming performance with Voice Security in our latest article.

Learn how to reduce AHT in contact centers by eliminating authentication friction, improving efficiency, and strengthening security.

07/25/2026

Every member interaction should be both secure and seamless.

That's exactly what Sidney Federal Credit Union is delivering with IllumaSHIELD™ Voice Security, strengthening protection against evolving fraud while accelerating member verification and creating a more frictionless experience for members and contact center staff.

As Anna Banks, Vice President of Member Experience at Sidney FCU, shared:
"We're strongly invested in making sure that we're able to protect the identity of our members, and investments in solutions like IllumaSHIELD™ help reassure our members that we're doing everything we can to protect them."

As AI-driven fraud continues to evolve, forward-thinking credit unions like Sidney FCU are proving that stronger security doesn't have to come at the expense of member experience.

Read the full story: https://lnkd.in/gBvukNeR

Discover how Sidney FCU strengthened member identity protection and reduced authentication time by 89% using IllumaSHIELD™ Voice Security.

07/24/2026

We're excited to share that Illuma has been named one of only four finalists for the 2026 Tech Titans Emerging Company Innovation Award.

Presented annually by Tech Titans®, North Texas' largest technology trade association, the Emerging Company Innovation Award recognizes organizations driving breakthrough innovation through proprietary technology and transformative solutions.

This recognition reflects our mission to make Voice Security accessible to financial institutions of every size. With IllumaSHIELD™, organizations can strengthen protection against evolving AI-driven fraud while eliminating authentication friction for trusted account holders.

Unlike legacy solutions that often require lengthy implementations, IllumaSHIELD™ is implemented in days, enabling organizations to realize value quickly—with most clients reporting a positive return on investment within the first year.

We're honored to be recognized alongside other innovative technology companies helping shape the future of North Texas innovation.

Learn more about the announcement: https://lnkd.in/gxFT2aJX

Illuma named one of four finalists for the 2026 Tech Titans Emerging Company Innovation Award for innovation in Voice Security.