05/12/2026
You won’t be left alone with the app 👋
We know the biggest fear when switching to a new platform:
“What if I can’t figure it out?”
That’s why support in Maetry isn’t just a separate feature — it’s part of the entire product experience.
Here’s what helps our users feel confident from day one:
💬 Real-time support
If you have a question, you can instantly contact our support team through the in-app chat.
📚 Built-in tutorials
Most screens include helpful tips and guidance, so you never feel lost in the interface.
🎓 Knowledge base
All tutorials, guides, and answers to common questions are gathered in one place.
🤖 Convenient Telegram bot
Through the bot, you can:
— report a bug
— suggest a feature or idea
— leave feedback
Every request goes directly to our team.
👥 Dedicated community
We also have a separate community where beauty professionals and developers discuss the product, share ideas, and help shape the platform together.
We’re building more than just an app — we’re creating an ecosystem where users are truly heard 💙