08/15/2015
Virtual PBX Phone System (PBXww) User Guides and Tutorials - Multi Ring, Voice Menu and Voicemail. Learn more here: https://www.virtual-phonenumbers.com/cloud-pbx-phone-system
Voice menus, also referred to as Interactive Voice Response (IVR), comprise the backbone of any PBX system. Without them, callers would not know how to navigate extension-to-extension, nor would users be able to intricately connect the features and objects available.
How the Voice Menu PBX Feature Works
Voice menus prompt callers to press keys and move through call options. A business, for example, might direct calls to one of three departments: (1) Sales, (2) Account Management or (3) Technical Support. Essentially, the hierarchy and structure of the voice menu determines which calls go where and when. In conjunction with forwarding and time routing, configurations are truly endless.
Benefits of the Voice Menu PBX Feature
There are three primary advantages in implementing a hosted PBX voice menu.
Personalization: Users can upload custom voice menus, augmenting brand authenticity and image. Greeting callers with a friendly, professional IVR can improve the customer experience greatly, especially when tailored to promotions, seasons and/or times of day.
Automation: Receptionists and administrators no longer need to manually transfer calls, freeing up their time to complete other necessary tasks. Process more calls in a timelier and more efficient manner with the voice menu PBX feature.
Prioritization: Direct callers to departments high or low on the system’s hierarchy. Alternatively, setup lines and extensions for users to bypass the menu entirely—a feature great for existing clients, colleagues, friends and more.
Users can apply the voice menu PBX feature in various situations. Explore other features available at Virtual Phone Numbers and learn how they interact or connect with IVR!
Unified Voicemail acts like a traditional answering machine or mailbox. It hosts a space in which users may leave voice messages when the phone goes unanswered. Uniquely, the voicemail PBX feature from Virtual-PhoneNumbers forwards all recorded messages to one or more paired email addresses, attaching the audio file for download on a PC, tablet or smartphone. PBX Phone System allows you to record or upload custom messages that are played to the caller when you are not available to answer the call. This message can give instructions to the caller to leave a voice message or may provide other available options, such as listing alternative contact phone numbers.
Users expecting large call volumes need the queue PBX feature, yet not all hosted phone solutions offer it. To efficiently process simultaneous inbound calls, our PBX Phone System sequences callers based on a first-come-first-serve basis. Understandably, many calls would go unanswered without the queue PBX feature, just as many calls would be cut short to keep the lines open. By implementing transitory spaces with brand messages and music, call agents can spend longer on each call and still process more inquires.
Learn more here: https://www.virtual-phonenumbers.com/cloud-pbx-phone-system
Virtual PBX Phone System (PBXww) User Guides and Tutorials - Multi Ring, Voice Menu and Voicemail. Learn more here: https://www.virtual-phonenumbers.com/clou...