08/21/2026
Retrievr had a working app and a scaling problem.
Retrievr makes recycling effortless: on-demand pickup for used clothing and electronics, with early backing from Google, Amazon, Dell, Microsoft, and Apple. But the experience was mobile-only, inconsistent from one market to the next, and starting to show user fatigue. It was not built to scale.
They came to DOOR3 for a clear UX direction.
What we did:
• A UX audit grounded in heuristic evaluation
• A full design system of reusable components, custom illustrations, and consistent patterns
• User personas built from real analytics, not assumptions
• A complete redesign across mobile and desktop
• Hands-on QA alongside Retrievr's engineering team
The result: a 50% drop in bounce rate.
"The team was very transparent and organized, and they took the project to completion perfectly despite external challenges."
Andres Santos, Senior Software Engineer at Retrievr
This is the kind of work behind our 4.9 rating on Clutch and our 2025 Clutch Global Awards for UX.
Full case study: https://hubs.ly/Q04tCwpS0
Our reviews on Clutch: https://hubs.ly/Q04tCdpj0