Salto.io Automated configuration management for enterprise applications.

Salto reimagines how enterprise applications are configured and managed, bringing software development and DevOps concepts for seamless, automated, and secure configuration management

For the team at DFIN, making changes in Zendesk used to be risky—manual deployments, no easy rollback, and no clear pape...
02/06/2025

For the team at DFIN, making changes in Zendesk used to be risky—manual deployments, no easy rollback, and no clear paper trail. One mistake could mean hours of troubleshooting. 😬

But with Salto, everything changed:
⭐ Error-free deployments with automated tracking
⭐ A complete change log for full visibility and compliance
⭐ Rollback capability to undo mistakes in just a few clicks
⭐ Weekly deployment time went from hours to minutes

Read the full story to see how they did it—and how you can too:
https://hubs.ly/Q034_t6v0

CSV imports are a powerful tool for managing NetSuite customizations—from bulk updates to new record creation. But one w...
02/03/2025

CSV imports are a powerful tool for managing NetSuite customizations—from bulk updates to new record creation. But one wrong move can lead to major headaches.

To keep your imports smooth and error-free, follow these best practices from NetSuite expert and 2X SuiteWorld speaker Sonny Spencer:

✅ Leverage External IDs – When linking records to external systems, External IDs make reconciliation easier.
✅ Check Reporting Segments – Ensure subsidiary and department access to records before importing to avoid permission issues.
✅ Use Templates – Create CSV import templates for repeatable processes, then delete them when they’re no longer needed.
✅ Watch Key Data Points – Certain records, like Items, require specific fields (e.g., "Base Price" must be populated, even if it's zero).
✅ Review User Access – Make sure users have the right permissions for both the record type and import templates.
✅ Triple-Check Field Mapping – A small mistake in mapping can cause major errors, so verify before importing.
✅ Use Internal IDs – Internal IDs stay consistent, unlike names, which may change over time.
✅ Create an Error Library – Keep a record of past CSV import errors and their solutions for faster troubleshooting.
✅ Multi-Thread for Speed – When possible, use multi-threading to improve CSV import performance.
✅ Leverage Multi-Queue Imports – If you have SuiteCloud Plus, use all available queues to prevent one import from blocking another.

Pro Tip: A little preparation truly goes a long way—setting up templates, permissions, and mapping correctly upfront can save you hours of cleanup work. ✌️

Wondering how you can apply CI/CD effectively to systems like Salesforce? Salto's got you covered. 😎In this guide, we br...
01/30/2025

Wondering how you can apply CI/CD effectively to systems like Salesforce? Salto's got you covered. 😎

In this guide, we break down how Salto simplifies CI/CD for Salesforce and other business management platforms. From version control to automated testing, you can use Salto to streamline deployments, reduce errors, and boost collaboration across teams. Read the full post to see how.

Learn how to establish a scalable CI/CD process using Salto. This guide covers Git integration, branching strategies, collaborative pull requests, and automated validation tailored for Salesforce and other platforms.

01/16/2025

Managing deployments across multiple environments just got easier. With Salto’s Pipelines feature, you have full control over your deployment process. You can:

✔️ Visualize and track your deployments easily
✔️ Promote and back-promote changes seamlessly
✔️ Explore any deployment or work item with just a click
✔️ Maintain alignment across teams

Check out the video below to see Salto Pipelines in action! ⬇️

Exciting news: We are honored to be named Zendesk's 2024 Tech Partner of the Year for Required Customer Integrations!Thi...
01/14/2025

Exciting news: We are honored to be named Zendesk's 2024 Tech Partner of the Year for Required Customer Integrations!

This recognition highlights our commitment to empowering Zendesk users with tools that supercharge configuration management. A huge thank you to Partners for this honor—we look forward to even more innovation and success together in 2025 (starting this week at Zendesk SKO).

Hey Jira admins! Want to start 2025 off right? Here are some practical resolutions to help you keep your instance clean,...
01/13/2025

Hey Jira admins! Want to start 2025 off right? Here are some practical resolutions to help you keep your instance clean, organized, and effective.

1️⃣ Clean up the clutter - Archive unused projects, simplify workflows, and remove outdated custom fields. A clean setup = better performance.

2️⃣ Make permissions a priority - Review who has access and ensure roles are well-defined for security and clarity. Your 2025 mantra: “If it’s not secure, it’s not scalable.”

3️⃣ Automate wisely - Automate repetitive tasks to save time, but make sure it’s scalable and aligns with team goals.

4️⃣ Document like a pro - Commit to documenting every customization using a tool like Salto. It’ll make troubleshooting way easier and ensure transparency and team collaboration.

5️⃣ Test everything - Production is sacred. Test all workflows and configuration changes in the sandbox before pushing them live.

6️⃣ Streamline cross-instance deployments - Leave manual processes in 2024. Using a tool like Salto makes it easy to migrate configurations without errors and save valuable time.

7️⃣ Leverage AI - AI is a practical tool for simplifying Jira administration. Use AI to get deeper insights into automations, streamline troubleshooting, and easily onboard new team members.

Do you have a Jira resolution for 2025 that we didn’t list? Got a question about any of the above? Share with us in the comments! 🤩

The ability to customize your NetSuite custom forms in a point and click way is one of the best customization features N...
01/09/2025

The ability to customize your NetSuite custom forms in a point and click way is one of the best customization features NetSuite has to offer—but only if you’re doing it correctly.

To make sure you’re getting the most out of this powerful feature, check out these best practices from 2X SuiteWorld speaker Sonny Spencer. Read the full post below!

Learn how to streamline your NetSuite experience by effectively customizing forms. Discover tips, challenges, solutions, and best practices.

Hey Zendesk admins - now that 2025 is here, it’s time to hit the reset button and set yourself up for success! Here are ...
01/06/2025

Hey Zendesk admins - now that 2025 is here, it’s time to hit the reset button and set yourself up for success! Here are 6 practical resolutions to keep your Zendesk instance running smoothly and efficiently:

1️⃣ Leverage AI thoughtfully - Use bots and automations to save time, but always keep the human touch where it matters most.
2️⃣ Declutter your instance - Say goodbye to outdated triggers, views, and unused fields. A clean instance = happier admins and agents!
3️⃣ Automate with precision - Build workflows that are efficient and scalable—no more duct-tape solutions.
4️⃣ Utilize that sandbox - Test changes safely before deploying to production and avoid those “oops” moments.
5️⃣ Focus on agent experience - Optimize workflows, add clear help text, and simplify processes to empower your team.
6️⃣ Communicate and align - Regular check-ins and collaboration can nip misalignment in the bud.

What’s your Zendesk admin resolution for 2025? Let’s share ideas and make this the year of smarter support systems! 🚀

New Year, New DevOps Skills! 🚀🍾Our next webinar, "A Day in the Life of a Senior SFDE," with  Joseph, will give you an in...
01/03/2025

New Year, New DevOps Skills! 🚀🍾
Our next webinar, "A Day in the Life of a Senior SFDE," with Joseph, will give you an inside look at how senior Salesforce engineers save time, streamline workflows, and boost team happiness.

Join us on January 16th for practical strategies and real-world scenarios. Grab your spot below!

Discover the strategies and mindset of a Sr SF DevOps Engineer. Learn to streamline PR reviews, optimize testing, automate releases, and boost productivity

🔥 6 Best Practices for Building Custom Zendesk Reports 🔥Pre-built Zendesk dashboards are great for general insights, but...
01/02/2025

🔥 6 Best Practices for Building Custom Zendesk Reports 🔥

Pre-built Zendesk dashboards are great for general insights, but custom reports are key when it comes to tailoring your analytics to your organization’s unique needs. Here are a few best practices from Zendesk expert Jude Kriwald to help you create reports that deliver value:

✅ Start with a clear goal - What question are you trying to answer? Be as specific as possible.

✅ Use filters wisely - Keep your query simple and your filters focused, and add layers of complexity as you go. Adding one element at a time lets you see its impact on your report.

✅ Combine metrics for advanced insights - For example, combining ticket creation and resolution metrics can help you identify patterns that might indicate process inefficiencies for certain ticket categories.

✅ Visualize strategically - Choose charts and graphs that tell the story at a glance. Ask yourself: Does this chart type make the data easier to understand?

✅ Limit data overload - More isn’t always better. Focus on a few key metrics and visualizations for clarity.

✅Test and refine - Your first report is rarely perfect. Share it with your team, gather feedback, and tweak accordingly.

What’s your go-to tip for creating custom reports in Zendesk? Got any best practices we missed? Share them in the comments!

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