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Monday 8am - 5pm Tuesday 8am - 5pm Wednesday 8am - 5pm Thursday 8am - 5pm Friday 8am - 5pm

BoldDesk

Name: BoldDesk
Address: 2501 Aerial Center Parkway, Suite 111, Morrisville, NC, 27560, US
Telephone: +18889368638

Autonomous AI agents for customer support that think, act, and resolve. ✨

https://www.bolddesk.com/

10/16/2026

📧 Customer service started with emails.
💬 Today, customers expect conversations.

They want answers instantly. They want support on their preferred channels. And most importantly, they want their problems solved without the back-and-forth.

The way customers seek help has changed. Has your support strategy changed with it?

Join our webinar, Future of Customer Service: From Emails to Conversations, and discover how AI, automation, and conversational support are redefining customer experiences.

🎟️ Save your seat today: https://www.bolddesk.com/webinars/future-of-customer-service

10/15/2026

🏆 Exciting news! BoldDesk is in the Top 5 of G2's first AI CX Agent Evaluations!

G2 put leading AI customer support agents through the same 50 customer support tasks, with the same policy, tools, and scenarios for everyone.

Here's how the BoldDesk AI agent performed:

✅ 96% accuracy, tied for the highest of all agents evaluated
✅ 89% compliance, 11% above the average
✅ Ranked #5 overall

G2 also tested plain AI models (Claude Haiku 4.5 and GPT-4o mini) on the same tasks. BoldDesk beat both on accuracy and policy compliance, which is what you'd expect from an AI agent built right into the help desk, with your tickets, knowledge base, and escalation rules in place.

In support, a confident wrong answer costs more than no answer. That's why accuracy is the number we're proudest of.

Thank you, G2 , for bringing real data to the build vs. buy decision.

👉 See the full leaderboard: https://ai.g2.com/evaluations/categories/customer-experience

10/14/2026

Your AI agent works wherever your customers are. ✔️

Respond to questions on WhatsApp, Instagram, Messenger, Email, Slack, and Live Chat.

Set it up once. Deploy it everywhere. 💫

Give every customer a fast, consistent experience, no matter where they reach out.

🚀 Build your AI Agent with BoldDesk: https://www.bolddesk.com/agent-builder

10/13/2026

A customer asking for a refund? AI can probably handle that.
A customer saying, "I've followed every step, and nothing has worked."

That's a very different conversation.

Getting customers an answer is easy. Knowing when they need something more is the real challenge. 🎯

That's why the most important question isn't: "Can AI answer this?"

It's: "Does AI know when not to?"

The best support experiences happen when AI handles the repetitive work and humans' step in when judgment, empathy, or expertise matter most.

The future of support isn't AI or humans. It's knowing exactly when each should take the lead.

Because great customer support isn't about automating every conversation. It's about ensuring every conversation is handled by the right resource at the right time. ✔️

📖 Read the blog to learn when AI should escalate to a human agent: https://www.bolddesk.com/blogs/ai-to-human-handoff

10/12/2026

🤔 Could your support team be 60% more productive?

For one customer, the answer was yes.

By improving the way, they manage customer conversations and support workflows, they transformed their support operations and achieved measurable results:

✅ Unified customer communications
✅ Improved ticket management
✅ Faster issue resolution
✅ 60% increase in agent productivity
✅ 15 minutes saved per day

It's a reminder that major improvements don't always come from major changes. Sometimes, small operational efficiencies create the biggest impact.

Read their story: https://www.bolddesk.com/customers/ishika-batra-reelo-technologies

10/09/2026

🎫 Every ticket assigned.
💬 Every query resolved.
🤝 Every customer supported.

Easy to say. Much harder to deliver as you grow.

More customers mean more emails, more chats, more "Any update?" messages, and more chances to get support right... or wrong.

That's why growing teams choose BoldDesk AI Agents. They don't just reply. They act.

1️⃣ A customer says, "I was charged twice on renewal, and my invoice is missing."
2️⃣ The AI Agent checks the billing system, finds the duplicate charge, starts the refund, and sends the correct invoice
3️⃣ Ticket resolved, with no agent needed

Connected to your tools through APIs and MCP, AI Agents resolve requests from start to finish and hand off edge cases to your team with full context. ⚡

From request to resolution, in minutes, not hours.

10/06/2026

You wouldn't hire one person to handle sales, billing, onboarding, and support. Why expect one AI agent to do it? 🤔

The most effective support teams aren't built around generalists. They're built around specialists.

- One expert handles billing questions.
- Another resolves technical issues.
- Another helps customers get started.

AI should work the same way.

With BoldDesk, you can create specialized AI agents with their own instructions, knowledge sources, and responsibilities.

📍 A Billing Agent for account questions.
📍 A Technical Support Agent for troubleshooting.
📍 An Onboarding Agent for guiding new customers.

Each agent focuses on what it does best.

Your customers get faster and more accurate answers. Your team spends less time routing tickets and more time solving complex issues. ⚡

Don't build one AI agent that does everything.

Build a team of AI agents that do the right things well. ✅

10/02/2026

🚀 Excited to share our October updates!

Your AI Agents can now do more than just answer questions.

They can work together, handle complex tasks, continue working in the background, and understand customer context more effectively.

No extra tools. No tab switching. Just smarter AI built directly into your support workflows.

A few things AI can now do:
- A customer shares an invoice, screenshot, or error log. AI understands it.
- A request needs both billing and technical expertise. Multiple AI agents collaborate to resolve it.
- An investigation takes time. AI keeps working in the background and delivers the results when they're ready.
- A teammate needs help in Slack or Teams. AI is already there.
- A bug is reported. Sync it with GitHub without leaving the ticket.

Built to help support teams handle more complex work, without adding complexity to the workflow.

Explore the October Release → https://www.bolddesk.com/product-updates/october-2026

10/01/2026

A ticket arrives.

Instead of manually reviewing it, categorizing it, and updating fields...

What if AI could do that for you? ⚡

Join our webinar to see how AI Trigger Orchestration automatically analyzes incoming tickets, classifies requests, and updates ticket fields while keeping your team in control.

📅 October 13, 2026 | 10:00 AM ET
⏱️ 30 Minutes

See practical AI workflows that help support teams reduce manual effort and improve operational efficiency.

Save your spot now: https://www.bolddesk.com/webinars/ai-trigger-orchestration/?utm_source=socialmedia&utm_medium=webinarpost

09/30/2026

Your customer has a question.

"How do I upgrade my plan?"
"What's your refund policy?"

Most customers don't want to create a ticket and wait for an answer.

They just want the answer. Instantly.

🚀 BoldDesk AI Search searches your knowledge base, understands the question, and surfaces the right answer in seconds.

📍No keyword hunting.
📍No endless article browsing.
📍No unnecessary support tickets.

Let customers find answers before they contact support.

Learn how BoldDesk AI works: https://www.bolddesk.com/ai-use-cases

Address

2501 Aerial Center Parkway, Suite 111
Morrisville, NC
27560

Opening Hours

Monday	8am - 5pm
Tuesday	8am - 5pm
Wednesday	8am - 5pm
Thursday	8am - 5pm
Friday	8am - 5pm

Telephone

+18889368638

Website

https://www.bolddesk.com/

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