09/20/2026
Someone is leaving a coordinated series of negative reviews across all your platforms at once. Here's what to do first.
Step 1: Document immediately. Screenshot every review with the timestamp, the platform, and the reviewer's profile. You'll need this.
Step 2: Don't respond yet. Responding makes the reviews more visible and signals that you see them.
Step 3: Identify patterns. Are the accounts new? Do they have no other review history? Are the reviews posted within the same 24-48 hour window? These patterns matter for removal requests.
Step 4: File reports on each platform simultaneously. Google, Yelp, Glassdoor, and others all have coordinated fake review report pathways.
Step 5: Escalate quickly. Don't wait for each flag to be rejected before escalating. In a coordinated attack, time matters — get to the escalation path faster than normal.
Step 6: Increase review generation immediately. Reach out to satisfied customers directly and ask for an honest review. Don't wait for the attack to be addressed before countering the volume.
If the attack is severe — multiple platforms, many reviews, clear coordination — message us. This is a situation where professional help often changes the outcome significantly.