12/08/2023
What does warranty mean in the battery world for VRLA type batteries?
By definition, we found: “A written guarantee, issued to the purchaser of an article by its manufacturer, promising to repair or replace it if necessary, within a specified period of time. i.e. “the car comes with a three-year warranty””
We find that often 1 or 2 batteries in Data Centers with more than 1 site are fairly painless to get warranty replacements issued. Yet, when a claim for customers with multiple sites, with 5,000 or more batteries deployed and 10 or more units are field tested with handheld meters and they read 50% above baseline, it’s the hardest thing in the world to get replacement units sent to the site. Now IEEE states, it’s all up to the manufacturer and testing criteria is usually proprietary, yet not 1 manufacturer has ever sent data on how to test – even when asked. Lately the new language is “we need to get these back, load test them and if they pass, we will invoice you for the replacements”.
Our question is simple, “why field test any battery if a load test is all manufacturers want to warrant against?” Some larger data centers do not have the ability and, by contract with their customers, cannot load bank anything.
To be fair, here’s some background information. Battery warranty is either 4 or 5 years. Maintenance of UPS fans, caps, etc. are followed per that manufacturer, and this is on any type of UPS. Room temps are 77F and there is battery monitoring on all jars. Alber shows battery good, cellwatch shows bad, fluke BT521 matches cellwatch showing a bad jar and Midtronics passes the jar. The trend shows the ohmic value increasing over time slowly. The voltage for the “offline” test drops .8 volts on the jar when string is isolated. Alber units are a month old, Fluke calibrated every 12 months, Midtronics Advantage used.
It would be nice to know if other companies are facing similar challenges with battery manufacturers regarding warranties. What has your experience with testing and the warranty process been like?