MSPAlliance

MSPAlliance MSPAlliance is the world’s largest Professional Association and Accrediting Body for MSPs International Association of Cloud & Managed Service Providers

Cyber insurance has become one of the most confusing—and frustrating—areas for MSPs today.Claims are being denied. Requi...
06/02/2026

Cyber insurance has become one of the most confusing—and frustrating—areas for MSPs today.
Claims are being denied. Requirements are getting stricter. Clients are asking harder questions. And many MSPs are still unsure where their liability truly begins and ends.

We’ll cover what insurance MSPs actually need, why carriers are denying coverage, how frameworks like Cyber Verify influence premiums, and what security controls insurers now expect to see in place. We’ll also take a hard look at real-world claim denials, common policy exclusions, and how MSPs can better position both themselves and their clients to qualify for coverage.

More importantly, we’ll focus on where MSPs go from here. There is a path forward. MSPs that understand the expectations of insurers, align their operations to recognized frameworks, and guide their clients proactively will be in a much stronger position—not just to secure coverage, but to reduce risk overall.

MSPAlliance will provide practical, actionable guidance you can put into use immediately.
If you’re advising clients on cybersecurity, contracts, or risk management, this is a conversation you need to be part of.

Register here: Webinar Registration: https://na2.hubs.ly/H05Vt190

The Most Important Part of an MSP AcquisitionIt can make or break an acquisition, yet it is often ignored... until it's ...
05/27/2026

The Most Important Part of an MSP Acquisition
It can make or break an acquisition, yet it is often ignored... until it's too late.
MSPZone Quick Clip: https://na2.hubs.ly/H05MgRl0

Is This MSP Leading the Global Shift in Cybersecurity?MSPZone - Season 7, EP 351: Is This MSP Leading the Global Shift i...
05/21/2026

Is This MSP Leading the Global Shift in Cybersecurity?

MSPZone - Season 7, EP 351: Is This MSP Leading the Global Shift in Cybersecurity?

Ever wondered what really drives the MSP (Managed Service Provider) industry forward in a world increasingly dominated by AI and cybersecurity challenges? You’re not alone. Today, I’m sharing insights from Guy Phoenix, Managing Director of Fresh Mango Technologies in the British Virgin Islands, who offers a bold, honest view of the MSP landscape—globally, technologically, and culturally. This isn’t just about tech support; it’s about trust, responsibility, and daring to lead in uncharted waters. Ready to dive in? Here’s what you need to know—and why it matters for your MSP journey.

Full Video and Podcast here: https://na2.hubs.ly/H05Hqvp0

MSPZone Quick Clip: A Must for MSP SuccessView Here: https://na2.hubs.ly/H05CQ7V0Taken from Season 7, EP 350: Aligning M...
05/19/2026

MSPZone Quick Clip: A Must for MSP Success
View Here: https://na2.hubs.ly/H05CQ7V0
Taken from Season 7, EP 350: Aligning MSP Service Catalogs with Service Agreements

Compliance Tip of the Week: Pe*******on Testing, Remediation & Continuous AuditPe*******on testing should be performed t...
05/18/2026

Compliance Tip of the Week: Pe*******on Testing, Remediation & Continuous Audit

Pe*******on testing should be performed to identify security weaknesses within the customer environment, and resulting findings should be formally evaluated, prioritized, and remediated in a timely manner. Remediation activities should be documented and supported by evidence demonstrating that identified vulnerabilities have been appropriately addressed or risk‑accepted, with communication of findings, remediation status, and any residual risk provided to both organizational and customer management, as applicable, to support transparency and oversight. Where an MSP is responsible for coordinating pe*******on testing and overseeing remediation activities, the organization should maintain centralized tracking of findings, clear assignment of remediation ownership, and documented validation of completed actions, including evidence of testing results, remediation efforts, and closure activities.

This process should be supported by continuous audit practices, including periodic validation of remediation effectiveness, monitoring for reoccurrence of previously identified vulnerabilities, and ongoing review of control performance. A structured lifecycle encompassing identification, remediation, validation, and continuous audit supports the consistent resolution of control deficiencies, provides auditable evidence of control operation, reinforces defined roles within the shared responsibility model, and contributes to the overall effectiveness of the control environment.

For more help and info, visit or contact https://na2.hubs.ly/H05z_Z_0 / [email protected]

MSPZone Quick Clip: MSPs: Red Lines & Friction in SalesTaken from MSPZone - MSPZone - Season 7, EP 350: Aligning MSP Ser...
05/12/2026

MSPZone Quick Clip: MSPs: Red Lines & Friction in Sales
Taken from MSPZone - MSPZone - Season 7, EP 350: Aligning MSP Service Catalogs with Service Agreements
View Here: https://na2.hubs.ly/H05rRMy0

MSPZone - Season 7, EP 350: Aligning MSP Service Catalogs with Service AgreementsHave you ever noticed that some Managed...
05/07/2026

MSPZone - Season 7, EP 350: Aligning MSP Service Catalogs with Service Agreements

Have you ever noticed that some Managed Service Providers (MSPs) constantly find themselves entangled in disputes, watching their margins shrink, or facing increased legal risks, while others operate with clarity and confidence? The difference often comes down to one crucial factor: the harmony between a well-structured service catalog and a clearly defined service agreement.
When your service catalog and agreement are perfectly aligned, they provide a foundation for predictable, scalable, and efficient operations. This synergy not only reduces misunderstandings and legal exposure but also empowers your business to deliver on its promises with consistency. On the other hand, misalignment between these two elements can create confusion, disputes, and unnecessary risks that threaten your bottom line.

This article examines why aligning your service catalog with your service agreement is essential for a thriving MSP business. We’ll challenge common misconceptions, highlight the transformative benefits of proper alignment, and lay out practical steps to strengthen this critical relationship. By making these adjustments, you position your MSP to mitigate risks, improve operational clarity, and set the stage for long-term growth and stability. Your future success truly depends on mastering this alignment.

Full Video and Podcast here: https://na2.hubs.ly/H05m1vQ0

And here: YouTube: https://na2.hubs.ly/H05l-gh0

MSPAlliance Compliance Tip of the Week: Incident Resolution & MSP OversightAll problems and incidents identified within ...
05/05/2026

MSPAlliance Compliance Tip of the Week: Incident Resolution & MSP Oversight

All problems and incidents identified within a customer environment should be thoroughly investigated, properly resolved, and fully documented through a transparent process. Outcomes and corrective actions should be clearly communicated to both organizational and customer management to support accountability and continuous improvement.

When these responsibilities are performed by an MSP on behalf of the customer, the process becomes more consistent, measurable, and audit‑ready. Documented oversight, resolution tracking, and reporting not only streamline operations, but also provide demonstrable evidence of control effectiveness. This reinforces a shared responsibility model and strengthens the overall compliance posture for both the MSP and the customer.

For more help and info, visit or contact https://na2.hubs.ly/H05hYx70 / [email protected]

MSPAlliance Compliance Tip of the Week: Continuous ESP Access in Customer Environments Continuous ESP access in customer...
04/30/2026

MSPAlliance Compliance Tip of the Week: Continuous ESP Access in Customer Environments

Continuous ESP access in customer environments is a high-risk privilege. Approve, document, and inventory all persistent connections and tools, restrict scope, use least-privilege accounts, require strong authentication, and log activity. Review access regularly and maintain evidence of oversight and proper offboarding. https://na2.hubs.ly/H05dqL20 for more info!

MSPZone Quick Clip: Continuous Pe*******on Testing: The New Normal?Taken from MSPZone - Season 7, EP 349: The Role of Pe...
04/28/2026

MSPZone Quick Clip: Continuous Pe*******on Testing: The New Normal?
Taken from MSPZone - Season 7, EP 349: The Role of Pe*******on Testing in MSP Cybersecurity
https://na2.hubs.ly/H05941W0

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