Norterra Tech

Norterra Tech At Norterra, IT isn’t just about systems and security – it’s about the people who rely on them every day.

Through our people-first IT services, we take the time to understand your business, anticipate your needs, and act as an extension of your team.

We are honored to be recognized as an MSP Titans of the Industry finalist for up and coming MSP!The MSP Titans of the In...
10/08/2026

We are honored to be recognized as an MSP Titans of the Industry finalist for up and coming MSP!

The MSP Titans of the Industry Awards highlights those MSPs who lead with innovation, client success, and forward-thinking service models. Finalists are selected through a competitive review process, examining everything from business growth and client outcomes to innovation, and overall impact in the MSP community and the clients they serve. Winners will be announced at the 2026 MSP Titans of the Industry Awards on December 9, 2026, at the iconic Beverly Hilton Hotel in Beverly Hills, California

Struggling with support tickets slowing down your operations? You're not alone—75% of customer service reps reported rec...
10/07/2026

Struggling with support tickets slowing down your operations? You're not alone—75% of customer service reps reported record ticket volumes in 2024. Discover strategies to streamline your process in our latest video. Learn how to:
- Categorize tickets effectively
- Prioritize urgent requests
- Reduce ticket volume with better systems



Watch on YouTube: https://youtu.be/ywwIXPZeJ2Q

Is your IT procurement process leaving you vulnerable? Discover how disciplined purchasing can mitigate risk and ensure ...
10/03/2026

Is your IT procurement process leaving you vulnerable? Discover how disciplined purchasing can mitigate risk and ensure compliance.

- Learn best practices for vendor decisions and renewals
- Control approvals effectively
- Protect deployment and adoption



Read more: https://norterra.tech/blog/it-procurement-best-practices/

Transform your support ticket process and keep daily operations flowing smoothly. Discover essential strategies to prior...
10/02/2026

Transform your support ticket process and keep daily operations flowing smoothly. Discover essential strategies to prioritize, categorize, and resolve tickets efficiently. Learn how to tackle the 75% increase in service requests without slowing down your team.

Key takeaways:
- Capture business impact effectively
- Assign clear ownership to prevent delays
- Set expectations for faster resolutions



Listen on Spotify: https://open.spotify.com/embed/episode/6RHqLxq5jvZdegH4brJlcB?utm_source=generator&si=feb46e9d4cdd4dd1

Is your IT procurement process causing delays and rising costs? Discover best practices that can cut ordering expenses b...
09/28/2026

Is your IT procurement process causing delays and rising costs? Discover best practices that can cut ordering expenses by up to 52%. Learn how to streamline renewals, enhance vendor decisions, and ensure compliance.

- Control approvals effectively
- Improve deployment and adoption
- Strengthen compliance measures



Read the full article: https://norterra.tech/blog/it-procurement-best-practices/

Are unresolved support tickets slowing your operations? Discover how to enhance efficiency and minimize risk. - Learn to...
09/26/2026

Are unresolved support tickets slowing your operations? Discover how to enhance efficiency and minimize risk.

- Learn to categorize and prioritize tickets effectively.
- Understand the business impact of timely resolutions.
- Reduce unnecessary handoffs to keep workflows moving.



Read more: https://norterra.tech/blog/how-to-handle-it-support-tickets/

Struggling with support tickets that slow your operations? 75% of customer service reps report record ticket volumes. Le...
09/22/2026

Struggling with support tickets that slow your operations? 75% of customer service reps report record ticket volumes. Learn how to streamline your process, reduce downtime, and keep business moving.

- Prioritize effectively
- Categorize for impact
- Enhance ticket resolution



Read the full article: https://norterra.tech/blog/how-to-handle-it-support-tickets/

Is tech complexity holding your business back? 38% of leaders say it is! Discover how IT problems slow workflows and hin...
08/01/2026

Is tech complexity holding your business back? 38% of leaders say it is! Discover how IT problems slow workflows and hinder growth.

Watch our latest video to learn:
- Common tech issues to inspect
- How to reduce recurring disruptions
- Practical ownership strategies for IT



Watch on YouTube: https://youtu.be/3jilV1jnj6c

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