Interlock Tech Solutions

01/24/2020

https://www.indeedjobs.com/interlock-tech-solutions-inc/_hl/en?cpref=JXWAtnzf3XWjLOi4YeVNLm2bgyBz8ZTN878jGSRLKpA

Find your next great career opportunity at Interlock Tech Solutions, Inc

01/14/2020

Today we say goodbye to a friend and an enemy... too the good times and the bad old friend! 🍻

05/21/2019

Hello Everyone, We're still looking for a great candidate! Can you help?

Find your next great career opportunity at Interlock Tech Solutions, Inc

04/30/2019

All good things must come to an end, and for Windows 7 that time is coming quickly.

If you haven't already seen our newsletter, please reach out to our offices to discuss your options!

We cannot stress enough that you should upgrade before this date. You can bet there is a malicious group with an exploit, just waiting in the wings prey on your computer.

The below article has some great information!

The end is nigh for Windows 7 – here’s what you need to know

04/29/2019

We are looking for a competent Service desk technician to provide fast and useful technical assistance on computer systems. You will answer inbound calls on basic technical issues and work to resolve them.

An excellent Help desk technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. They must also be customer-oriented and patient to deal with difficult customers and situations.

Responsibilities:

- Serve as the first point of contact for customers seeking technical assistance over the phone or email

- Perform remote troubleshooting and diagnosing complex issues

- Escalate to next tier tech when necessary

- Document events, problems and their resolution in ticket management system.

- Follow-up and update customer on regular basis, communicate with internal resources as required.

- Document Processes & Procedures for new products, installations & deployments.

Requirements

- Proven experience as a help desk technician or other customer support role

- Tech oriented mindset with working knowledge of office automation products, databases and remote control

- Good understanding of computer systems, networking, mobile devices and other tech products

-Ability to diagnose and resolve basic technical issues

-Proficiency in English

-Excellent written and oral communication skills

- Customer-oriented and cool-tempered

- Dental IT experience preferred, not required (Dentrix, Eaglesoft, Dexis etc.)

- Experience with PSA and RMM Tools a Plus.

12/16/2016

We last wrote about this in September, if you're one of the billion accounts affected by the recent hack, here is what you should do to help protect yourself!

http://money.cnn.com/2016/12/15/technology/yahoo-security-breach-billion-users/

Yahoo has announced another huge security breach, leaving its users fretting once again about their personal information.

09/23/2016

This is really, really bad. if you have a yahoo account with a password you have used elsewhere now is the time to change it!

Call our offices if you would like some password & security tips and best practices.

972-767-5846

http://www.pcworld.com/article/3123038/security/yahoo-reportedly-to-confirm-massive-data-breach.amp.html

Yahoo is reportedly preparing to confirm a data breach that affects hundreds of millions of accounts.

05/11/2016

https://www.facebook.com/permalink.php?story_fbid=258575994493420&id=100010230640381

DOVER, Del. (May 11, 2016) - - On the heels of his fourth consecutive top-13 finish to open the NASCAR Camping World Truck Series (NCWTS) season, Tyler Young heads to Dover (Del.) International Speedw

05/07/2016

https://mobile.twitter.com/InterlockTS/status/729046066117541888

“Big Thank You to the entire Young's Motorsports Team for an amazing experience! Go Team! https://t.co/e3rHNcsXlY”

05/07/2016

That's a great looking truck if we do say so ourselves!!!!!! Go Get Em' Tyler!!!!