Our agents:
Here at Answering Cleveland Inc., we believe that you cannot sacrifice quality for cost. When you choose to merge with our business, you are choosing unmatched quality. Our agents receive specialized and ongoing training to equip them with the skills needed to handle your clients with the care and discretion they deserve. By emphasizing inbound call handling rather than sales and telem
arketing, our agents
are able to devote 100% of their energy on building and bridging relationships between you and your clients. Our technology:
Our software system receives quarterly updates for your benefit. We want to make sure our systems are operating at maximum efficiency so you never have to worry. Not only are we committed to providing you with state-of-the-art technology, but we also take preventative and cautionary measures so our back-up disaster plan makes our services run seamlessly. Our quality:
Our call recording feature on every inbound and outbound call serves multiple functions. Not only do we want to provide you with superior
customer service, but we mandate this feature so we are able to verify any discrepancies that may arise on a given call. We use
Voice Logger as an inter-office tool to measure and evaluate the level of service given by each agent on a daily basis. Furthermore, this
feature is especially useful for lawyers, medical personnel, and property management companies for liability purposes. Upon request,
our team of professionals can send you an e-mail recording of any call. Our customers:
Medical facilities/offices/clinics – Answering Cleveland, Inc. We take pride in ensuring your patients receive the
utmost discretion and attention. We provide answering services for several medical facilities ranging from 24 hour reception for
psychiatric care to serving as an after hours dental emergency contact center. We are also a contact center for home care and hospice
agencies. Our agents receive specialized training in the art of patient care, and you can trust in knowing our goal is to handle your
patients the same way your staff would. HVAC/plumbing/roofing/general contractors – Our agents are trained to dispatch routine and/or emergency calls to your personnel any
time you require it. In today’s economy, we understand that every service and sales call counts. Rather than employing a receptionist to sit in your office waiting for the phone to ring, let us capture your sales and
service inquiries. Whether it is a resident wanting a new furnace installation, or a customer with a flooded basement, we can help. Property management companies – As Cleveland’s # 1 messaging service provider, we also specialize in property management
companies. Most of our property management companies have been long standing clients and are extremely satisfied with the ease
and efficiency of our service. Never worry again about liability issues and costly maintenance repairs due to on call personnel not
promptly responding to a maintenance call! Let us dispatch your emergency calls, filter unwanted solicitations, and capture after hours
rental inquiries! Never miss an important call again! Whether you need a 24x7 contact for urgent calls or a virtual receptionist to filter and organize everyday business transactions, we are here for you!
