07/28/2026
On May 19, 2026, Google Cloud's automated abuse-detection system incorrectly suspended Railway, one of its largest customers. The decision took Railway's entire platform offline for eight hours and pulled thousands of small businesses down with it.
Railway is a platform other businesses use to run their applications. Their production environment lives on Google Cloud, where Railway spends more than $10 million a year. That spend didn't matter when an automated system decided the account looked suspicious. The suspension happened instantly. Railway waited about an hour for a human at Google to respond, and the total outage ran around eight hours. For Railway's customers, that meant unreachable apps for a full workday with no warning and no path to escalate.
This matters to your business even if you've never heard of Railway. Your business depends on services you don't control and run on platforms you don't manage. Most of those platforms reserve the right to override their own SLAs when an automated system flags your account or your vendor's account. A cloud provider's automated decision can take you down as fast as a hacker can, and you have less recourse.
The work to do this month is in three pieces. Start with a dependency map. Each SaaS tool your business depends on (QuickBooks, HubSpot, payroll, CRM, file storage) runs on a cloud platform somewhere, and you need to know which.
With that map, identify which workflows have a manual fallback. Can you take orders without your CRM for a day? Can you process payments without your usual processor? The answer might be no, but knowing now is better than discovering it during an outage.
Last, read the SLA for the services you depend on. Most cloud SLAs include carve-outs for "automated abuse detection" and similar events. The recourse, even when the provider is at fault, is usually a service credit on your next bill, not the cost of your lost workday.
Cloud providers fail by accident and by their own systems making wrong calls. Your business should be able to function for at least a workday without any one of them.
This is the service we get when we spend $10m plus? asks automated code deployment outfit