KeenStack

10/16/2026

When you are building a ServiceNow practice at scale, the people guiding that growth matter.

David Parsons spent six years at ServiceNow building the global partner ecosystem that helped the company reach $10B+. He now brings that perspective to KeenStack’s Board of Advisors.

Here is what our Founder and CEO Thiru Thangarathinam had to say:

“He knows what it takes for a ServiceNow partner to grow, and he brings a perspective that rounds out our board. His guidance will help us scale the right way for our clients.”

Read the full announcement: https://na2.hubs.ly/H08nt2m0

10/15/2026

ServiceNow just launched Flow, a standalone AI service desk in Slack, Teams, and email. No instance required. 💡

It is not Otto. It is not Moveworks. It is a third option, and it changes the decision for anyone running a service desk on ServiceNow today.

Three front doors now exist. Keep Moveworks standalone. Move to out-of-the-box ServiceNow. Or pilot Flow. The right answer depends on six questions, and most organizations have not asked them yet.

Elevsis Delgadillo breaks down all three options, how they are different, and the six questions that decide it.

https://na2.hubs.ly/H08fKNK0

Three front doors, one engine. A practical guide to choosing between Moveworks, out-of-the-box ServiceNow, and the new Flow service desk.

10/14/2026

280 Armis accreditations and growing. 🔐

Armis brings real-time, agentless discovery of assets that traditional tools cannot reach. For our clients, that means full visibility across their environment and the ability to manage cyber risk across every connected asset on ServiceNow.

Our team has been investing in this expertise on purpose. A few accreditations we want to spotlight:
- Partner Tech 201: Centrix Platform Workshop
- Partner Tech 204: Armis Centrix for OT/IoT Technical Certification
- Partner Tech 205: Armis Centrix for Medical Device Security Technical Certification
- Partner Tech 207: Vulnerability Management Detection and Response Technical Certification

And many more. As Armis becomes a bigger part of what our clients need on ServiceNow, our team continues to grow its expertise to meet them there.

10/13/2026

Most networks have two populations of devices. The ones you can log into. And the ones you cannot. 🔐

The second group is frequently the majority and today most CMDBs see it as little more than an IP address. That is the gap Armis closes on ServiceNow.

But visibility alone is not enough. Feed device data from multiple sources without solid identification and reconciliation rules and the same physical device can land in your CMDB as three separate records. An AI agent querying that data will not know to treat them as one. It will act on each with full confidence.

Elevsis Delgadillo breaks down how Armis fits into the ServiceNow Context Engine story and what your CMDB needs to have right before any of it delivers the way it should.

https://na2.hubs.ly/H0896Cv0

10/12/2026

Last week KeenStack opened our doors to ASU students for Discovery Day. 🎓

We gave students a real look at life at KeenStack, from meeting members of our team to hearing directly from our Founder and CEO Thiru Thangarathinam about where the company is headed and what a career in ServiceNow can look like.

Thank you to Adam, Ian, Smita, Jenn, and Thiru for making time and showing up for this one. And thank you to the ASU students who came ready with great questions.

10/09/2026

Last night KeenStack was recognized as one of Arizona’s Most Admired Companies for 2026. 🏆

From the beginning, we have built this company around our values. Empathy, growth, resourcefulness, and authenticity. This recognition is a signal that the way we work, the culture we have built, and the impact we are making for our clients is being seen. That matters to us.

Congratulations to all of this year’s honorees and thank you to Az Business magazine and BestCompaniesAZ for bringing Arizona’s business community together.

10/07/2026

Welcoming David Parsons to the KeenStack advisory board. 🤝

David brings 43-plus years of high-tech experience, including time at Compaq-HP, VMware, and six years at ServiceNow where he transformed its global partner ecosystem and helped accelerate growth to $10B+. He built ServiceNow's Ecosystem Ventures function, which made seven strategic investments in regional services partners. He is also a senior advisor at McKinsey & Company and 8 Flow, and a guest lecturer and curriculum advisor at Auburn University's Harbert College of Business.

David was recently featured in the Phoenix Business Journal's People on the Move.

https://na2.hubs.ly/H08fr8g0

10/05/2026

We're proud to see our client Troy Philbert, CIO at Amkor Technology, recognized as a 2026 Arizona ORBIE Award nominee. His leadership has redefined what a modern IT organization can look like, from consolidating global systems to building real-time treasury visibility to launching an AI-powered data platform from scratch.

10/02/2026

KeenStack is a ServiceNow Moveworks Certified Partner. 🏆

With Moveworks now part of the ServiceNow platform, our team has been building real use cases at the intersection of both. Pairing Moveworks' AI Reasoning Engine with our ServiceNow expertise, here is what that looks like in practice:

- Zero-Touch Access: In-chat manager approvals and instant software provisioning
- Smart CSDM Resolution: Translating user requests into precise CMDB CIs automatically
- Ambient Ticket Nudging: Updating work notes and resolving tickets inside Teams, Slack, and Copilot
- Proactive Outage Deflection: Using CSDM dependency maps to notify users before ticket spikes happen
- Federated Search and Onboarding: Generative answers across knowledge silos and conversational lifecycle guides

The future of enterprise work is not clicking through service portals. It is conversational and autonomous. This is where KeenStack is headed.

10/01/2026

Our team hosted SARRC's Community School at our office for a volunteer afternoon. 🤝

From organizing supplies to laminating materials and assembling classroom resources, the team helped prepare items that teachers and students will use throughout the school year. It was a good afternoon of hands-on work and a good reminder of why community is one of our core values.

Thank you to SARRC for the partnership!