12/22/2025
At IT Revival, we pride ourselves on making sure that we keep ourselves abreast of all security issues and problems related to software so that we can in turn communicate any major issues that we become aware of to our customers.
With that in mind, we feel the need to make our customers aware of a problem with a popular computer program known as CCleaner.
CCleaner is a reputable program that is a utility software for Windows, macOS, and Android designed to clean junk files, optimize performance, and protect privacy by removing temporary files, browsing history, and unnecessary registry entries, as well as managing startup programs and updating drivers.
However, we have noticed an uptick in issues resulting from CCleaner trying to update drivers on Windows computers. A specific issue is that CCleaner will advise there are driver updates to be performed, and it will load the incorrect driver and render Windows 11 computers inoperable and the only way to restore is to perform a clean Windows 11 reinstall thus resulting in the loss of all data as the only way to get the computer operational again in some cases.
As a result, we highly recommend the following:
1. If CCleaner advises you there are driver updates, DO NOT install them from CCleaner.
2. Only use windows updates to install any drivers that may be necessary.
If you have any questions or concerns, please feel free to reach out to us through a Facebook message or contact us at 618-387-2865.