Desk365

10/02/2026

Yes, what started as a way to keep track of IT assets has grown into a complete view of the hardware, software, and devices your team supports.

You can manage assets, products, vendors, software, ownership, locations, and lifecycle information, and connect assets directly to support tickets, so your agents have the full context when they need it.

And we’ve been making it easier to manage all of this at scale.

QR codes and barcodes. Custom asset labels. Bulk actions. Asset activity history. Filtered exports with custom fields. Role-based asset access. Company-level asset views. Mobile support. Better product and vendor search. Software imports.

You can also sync your Microsoft Intune-managed devices into Desk365, bringing device information directly into Asset Management instead of keeping it in a separate system.

There’s more under the hood too, including expanded APIs for teams that want to build their own workflows around asset data.

The result is a helpdesk where tickets and assets work together.

https://www.desk365.io/asset-management/?utm_source=facebook&utm_medium=social

09/28/2026

"If you want to be a strategic service desk, people should be able to trust you"

Alex Harding heads IT Services at Runshaw College Sixth Form Centre and leads by example with a helpdesk that isn't firefighting all the time and instead putting the focus on proactive support. If you're an agent building IT strategy, you do not want to miss this.

More in episode 8 of .

https://www.desk365.io/blog/humans-of-support-alex-harding/?utm_source=facebook&utm_medium=social

09/25/2026

CSAT vs SLA. Are you measuring the right things?

SLA tells you whether your support team is meeting its commitments. CSAT tells you how customers actually feel about the support they received.

You can have great SLA numbers and unhappy customers. You can also have happy customers while missing your SLAs.

That’s why looking at CSAT vs SLA isn’t about choosing one but understanding both sides of your support performance.

We break down the difference and how to use both metrics together.

Read the full blog 👇
https://www.desk365.io/blog/csat-vs-sla/?utm_source=facebook&utm_medium=social

09/22/2026

Bring your organization’s managed computers and mobile devices straight into Desk365 Asset Management.

With Intune Sync, your support team can see the device details they need right inside Desk365- no switching between tools, no asking users which device they’re using.

Just the right device info, right when you need it.

See how it works 👇

https://help.desk365.io/en/articles/integrate-microsoft-intune-with-desk365/

09/21/2026

"Stop obsessing over speed." Says Paul Brandvold.

Move towards resolution and look at ticket reopen rates to provide great support.

If you're managing a helpdesk, what Paul says can change the way you measure support success.

New episode of Humans of Support is live. Link in comments.

Full interview on our blog.
https://www.desk365.io/blog/humans-of-support-paul-brandvold/?utm_source=facebook&utm_medium=social

09/18/2026

Which helpdesk would you pick in 2026?

Take a look at 5 of the top options for customer support, and Desk365 made the list.

5 Best Helpdesk Software for Customer Support in 2026. Let's look a...

09/15/2026

If you're looking for an ITSM tool, how much should you really rely on the Gartner Magic Quadrant?

Top-right might not be the right fit, says Kenneth ("kengon") Gonzalez, former Gartner analyst.

We spoke to Ken as part of our series, where we speak to IT industry veterans and bring human insight into an AI-powered world.

Some pearls of wisdom in there; check out the full interview on YouTube and on our blog.

☑️ Read the full interview: https://www.desk365.io/blog/humans-of-support-kengon/?utm_source=facebook&utm_medium=social

☑️ Or watch the full conversation on YouTube: https://youtu.be/on32RGgdhsE

09/11/2026

Why did Azured Consulting choose Desk365?

After evaluating and using several ticketing systems, their CTO, Ray Brindley, put it simply:

“All we needed was a nice, simple ticketing system.”

Three years later, that simplicity is still a big part of why they use Desk365.

Today, Azured uses Desk365 to manage customer-facing support, handle technical requests, track service performance, and build custom reports and operational dashboards through the API.

For them, the decision came down to three things:

1. Simplicity over complexity
2. Flexible contract management
3. Built for long-term use

Sometimes, the right ticketing system isn't the one with the most bells and whistles. It's the one that does what your team actually needs — and keeps getting better along the way.

Read Azured Consulting's story:

https://www.desk365.io/customers/azured/?utm_source=facebook&utm_medium=social

09/08/2026

Is your IT helpdesk watermelon-ing?

We spoke to John Noctor from Service Desk Institute (SDI) about how support has evolved over the decades, the watermelon effect, and why curiosity can transform your support strategy.

Hear more in our latest Humans of Support episode, our interview series where we speak to the people who have lived through endless escalations and waves of technology change, sharing the human expertise that still matters in an AI-first era.

https://www.desk365.io/blog/humans-of-support-john-noctor/?utm_source=facebook&utm_medium=social

09/07/2026

Just launched: some handy product updates for September.

Microsoft Intune Integration is now available in public beta - Set it up directly in Desk365, sync devices, map fields, schedule syncs, and track sync history.

Custom Views for Assets & Software - Create tailored views, apply filters, customize columns, and give teams access based on their roles.

Freshdesk to Desk365 Migration - Move tickets, contacts, companies, and knowledge base articles with field mapping, validation, and support for ticket conversations, attachments, custom fields, and more.

Read what's new and take control of your support operations with Desk365.

https://www.desk365.io/blog/desk365-product-updates-september-2026/?utm_source=facebook&utm_medium=social