Desk365

08/14/2026

Three months. Five major releases. One very busy quarter.

Q2 was about four things: Asset Management, AI, Security, and getting more done in less time.

The highlights:
☑️ A more powerful Asset Management experience with QR codes, barcodes, mobile support, bulk actions, software imports, and smarter inventory management.
☑️ Multi-Factor Authentication for agents and contacts, included with every paid plan.
☑️ A more transparent AI experience with conversation tracking, knowledge source references, and a redesigned chatbot.
☑️ Expanded multilingual support to help organizations support users around the world.
☑️ Productivity improvements like Channel Controls, advanced automations, smarter search, Ticket Import APIs, and flexible group email addresses.

Q3 is already off to an exciting start with the launch of the Desk365 AI Agent for Microsoft Teams, with even more innovations on the way.

Watch our Q2 roundup here 👇
https://youtu.be/NgMf4BfZwjQ

08/12/2026

Curious to see Desk365 through someone else’s eyes? We’ve been reviewed by this YouTube channel. Take a deep dive and see what our helpdesk platform offers.

https://youtu.be/8Q3-TkbaBrg?si=c4Zqlfzgqjgh-2FN

Desk365 Review - Best Helpdesk Software for Customer Support Teams!...

08/11/2026

Introducing: "Humans of Support" - a series of conversations with the experts who’ve spent years building, running, and thinking about IT support.

We connect with titans of the industry and ask them about how support and ITSM has evolved and what to expect in the AI era.

For our first episode, we sat down with Stephen Mann, ITSM industry analyst and Content Director at ITSM.tools, to talk about 17 years of ITSM, the gap between what vendors sell and what teams actually need, the reality behind AI hype, and why IT support should really be called "people support".

There’s a lot to unpack in this one.

Watch the conversation with Stephen and read the full interview here 👇

https://www.desk365.io/blog/humans-of-support-stephen-mann/?utm_source=facebook&utm_medium=social

This is just episode one. More conversations to drop over the coming weeks; you may want to bookmark this one.

08/10/2026

This August, Desk365 brings a set of product updates designed to make IT operations more connected, visible, and easier to manage.

Here’s what’s new:

☑️ Microsoft Intune and Desk365 Asset Management

If you are already using Microsoft Intune to manage your company devices, you can now sync those devices directly into Desk365 Asset Management.

Choose the device types you want to sync, map Intune fields to your Desk365 asset fields, set up a weekly schedule, and track sync history, all from Desk365.

☑️ A more powerful Asset Management experience

Assets now come with their own activity history, so you can see what changed and when.

Create customizable asset labels with QR codes and barcodes, choose exactly what information appears on them, preview the design, and print labels in bulk.

You can also export filtered assets, selected fields, and custom fields, while keeping a record of every export.

☑️ A completely redesigned Audit Logs experience

Audit Logs now give admins a centralized view of activity across the helpdesk.

With dedicated logs for access, accounts, assets, software, tickets, settings, and encrypted fields, it’s easier to investigate changes, track activity, and support compliance requirements.

☑️ More flexibility for developers

The latest API updates make it easier to build custom integrations around Desk365.

You can now perform more precise ticket searches, filter tickets using dropdown fields, and use Asset Management APIs to create, update, delete, and associate asset-related records.

Explore everything new in Desk365. Read the full August 2026 product updates.

https://www.desk365.io/blog/desk365-product-updates-august-2026/?utm_source=facebook&utm_medium=social

08/07/2026

The best validation for any helpdesk is seeing the company behind it depend on it for its own support operations.

We do.

Today, over 7,000 organizations across 65+ countries trust us for their support operations.

Today, our customer support, engineering, product, and IT teams all use Desk365 every single day to:

✅ Route tickets to the right teams automatically.
✅ Collaborate without losing context.
✅ Turn customer feedback into product improvements.
✅ Deliver fast, consistent support as we continue to grow.

Every workflow we improve, every automation we build, and every feature we release is something we use ourselves first.

Because we believe the best way to build great helpdesk software is to depend on it every day.

Read how we use Desk365 to run our own support operations:
https://www.desk365.io/customers/desk365/?utm_source=facebook&utm_medium=social

08/03/2026

What makes Desk365 stand out from other helpdesk ticketing systems?

In our video, we put Desk365 alongside some of the biggest names in customer support to see how they compare.

If you're evaluating helpdesk software, you'll learn:

How Desk365 provides exceptional value without compromising features.

How native Microsoft Teams integration simplifies support.

Which platform is best for enterprises, growing businesses, and budget-conscious teams.

The strengths and trade-offs of each solution so you can make an informed decision.

Watch the video and see what sets Desk365 apart.

https://youtu.be/fYHmHAhqKl8

07/31/2026

Some products compete on features.

Some compete on price.

The best ones deliver both, without making onboarding a project.

That's what stood out to us in this G2 review:

✅ Easy onboarding
✅ Flexible customization
✅ Seamless Microsoft Teams integration
✅ Pricing that delivers real value

That's exactly the experience we're building at Desk365.

https://www.g2.com/products/desk365/reviews/desk365-review-12803498

07/27/2026

Most support tools ask your team to leave the place they work all day. Then tickets get lost in DMs, follow-ups slip, and "I'll log it later" turns into never.

This walkthrough shows how to build a fully structured helpdesk inside Teams with Desk365.

Learn how to:

- Stand up a working helpdesk inside Microsoft Teams
- Let users raise tickets through the Support Bot
- Manage and reply to tickets with the Agent Bot
- Turn Teams chats and channel messages into trackable tickets
- Track SLAs, priorities, and updates without ever leaving Teams

Watch the full setup - https://youtu.be/gSGaUXmt5ZY

Learn how to set up a structured helpdesk inside Microsoft Teams us...

07/24/2026

Nobody talks much about update requests.

Yet they quietly consume a surprising amount of time.

A software request is raised. IT is working on it. Finance needs to approve it.

The employee who requested it wants to know where things stand. Their manager wants visibility too.

The work is moving forward, but people start looking for updates outside the ticket.

A Teams message comes in.

An email follows.

Someone reaches out to the assigned agent directly.

None of these questions are unreasonable. People simply want to stay informed about something that affects them.

The challenge is that every update request pulls attention away from the work itself.

With Watchers in Desk365, anyone who needs updates can follow the ticket without asking for them separately.

The right people stay informed, and the assigned agent can stay focused on moving the request forward.

https://help.desk365.io/en/articles/understanding-the-watcher-feature-in-desk365/ ?utm_source=facebook&utm_medium=social

07/20/2026

A ticket comes in:

"My laptop won't turn on."

The agent opens the ticket and starts looking for details about the device.

Nothing in the ticket mentions the model. The asset spreadsheet doesn't help either. It hasn't been updated in months.

A search through old tickets turns up nothing useful.

The IT admin might know which laptop the employee is using, but they're currently in a meeting.

At this point, the issue still hasn't been investigated. The agent is trying to identify the device before they can even begin troubleshooting.

So the first response ends up being: "Can you tell us more about your device?"

The problem wasn't the laptop. The agent simply didn't have the information they needed to move forward.

This is something many IT teams run into as they grow. Information exists, but it is often spread across different tools, spreadsheets, and conversations.

With Desk365, the linked asset is already attached to the ticket.

Agents can immediately see the device, ownership details, previous issues, warranty information, and other relevant records from one place.

Instead of spending time figuring out what they're working on, they can focus on solving the issue.

When someone reports a problem, the first response should move the conversation forward, not ask for information the team should already have.

https://www.desk365.io/asset-management/?utm_source=facebook&utm_medium=social