10/10/2026
Most AI advice is written for a company in Austin with a marketing department and a few thousand customers it will never meet.
That is not how it works here. In Billings your next customer probably knows your last one, and they expect a person to pick up the phone.
So the rule here is to use the computer for the paperwork nobody sees, and keep a human on anything a customer does see.
If you are not sure which side a task falls on, send me a message and I will tell you what I think.