ListenPort

ListenPort ListenPort uses SMS technology to make it easy for customers to directly contact business managers.
(3)

Reviews are collected through email/text or with the CriticMania mobile app. As a substitute for comment cards and or going public on review sites like Yelp!, CriticMania enables business owners to collect and manage customer reviews from a central dashboard, moderated and simplified by CriticMania.

streetfightmag.com
10/31/2016
How Should SMBs Respond to Complaints on Social Media?

wonder what you should do if your customer go rogue on your and post negatively about you? http://streetfightmag.com/2016/10/31/how-should-smbs-respond-to-complaints-on-social-media/

The way a merchant responds to complaints on social media will influence not only the perception of the offended customer, but also the perception of any potential customers who view the interaction online. Here are eight strategies that business owners can use when deciding how best to respond to c...

forbes.com
08/03/2016
If Your Customer Service Is Generic, Your Company Will Be, Too

If your customer service approach is to treat each customer like a commodity, you’ll quickly turn your business into a commodity: easily forgotten, easily replaced. Take a listen to this customer as she vents to me in a focus group, about the experience of cashing a check at her hometown retail bank branch.
http://www.forbes.com/sites/micahsolomon/2016/07/28/theres-no-such-thing-as-a-generic-customer-so-dont-deliver-generic-customer-service/#25491fa0194a

If your customer service approach is to treat each customer like a commodity, you'll quickly turn your business into a commodity: easily forgotten, easily replaced. Take a listen to this customer as she vents to me in a focus group, about the experience of cashing a check at her hometown retail bank...

08/20/2015

Why shouldn't companies strive to deliver service beyond the expectations of their customers? #customerservice #hospitality #customerengagement

08/20/2015

To create customer loyalty, you must have in place, customer advocacy tools that are easy to use and simple to measure. #customerservice

08/20/2015

ListenPort is the ultimate SMS based customer service platform that enables brands to up sell and cross sell without being pushy or angering the customer.

08/20/2015

Creating the ultimate connected customer journey is about providing an easy to use platform to listen and engage with customers in real-time. Not with surveys after the fact. #customerloyalty

06/16/2015

How can you use ListenPort? Here are some samples. #customerservice #customerengagement

blogs.forrester.com
05/03/2015
Become Customer-Obsessed Or Fail

Becoming customer obsessed.

What’s the top imperative at your company? If it’s not a transformation to make the company more customer-focused, you’re making a mistake.

03/31/2015

Today is #Doctorsday Observances date back to March 30, 1933. It was started by Eudora Brown Almond of Winder, Ga. The day marks the anniversary of the first use of general anesthesia in surgery. Happy #NationaldoctorsDay

03/09/2015

"Modern customer service” is going beyond standardizing services #customerservice

03/05/2015

Listen and listen hard. Share if you agree

02/23/2015

The most effective method of ensuring loyal and engaged customers is through the process known as customer engagement optimization. http://mybs.in/2RtABFg

loyalty360.org
02/04/2015
Mercedes Benz CEO: Customer Experience is the New Marketing | Loyalty360.org

well said Steve Cannon, the President & CEO of Mercedes-Benz
http://loyalty360.org/resources/article/mercedes-benz-ceo-customer-experience-is-the-new-marketing

During Tuesday’s CXPA (Customer Experience Professionals Association) webinar titled, “Customer Experience from the C-Suite: Discussion with Steve Cannon,” Cannon, the President & CEO of Mercedes-Benz USA delivered a vitally important message to all marketers interested in providing exemplary custom…

01/03/2015

Happy New Year! We wish you and your customers improved relationships, growth in your revenue and improved loyalty! #listenport

01/02/2015

Happy New Year! We wish you and your customers improved relationships, growth in your revenue and improved loyalty! #listenport

12/17/2014
12/17/2014

Address

44927 George Washington Blvd
Ashburn, VA
20147

Alerts

Be the first to know and let us send you an email when ListenPort posts news and promotions. Your email address will not be used for any other purpose, and you can unsubscribe at any time.

Contact the business

Send a message to ListenPort:

Videos

Nearby computer & electronics services


Other Information Technology Companies in Ashburn

Show All