ListenPort

ListenPort ListenPort uses SMS technology to make it easy for customers to directly contact business managers.
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Reviews are collected through email/text or with the CriticMania mobile app. As a substitute for comment cards and or going public on review sites like Yelp!, CriticMania enables business owners to collect and manage customer reviews from a central dashboard, moderated and simplified by CriticMania.

02/21/2017
How ListenPort Works

Sign up today to start listening to your customers directly, not on a public channel.

wonder what you should do if your customer go rogue on your and post negatively about you? http://streetfightmag.com/201...
10/31/2016
How Should SMBs Respond to Complaints on Social Media?

wonder what you should do if your customer go rogue on your and post negatively about you? http://streetfightmag.com/2016/10/31/how-should-smbs-respond-to-complaints-on-social-media/

The way a merchant responds to complaints on social media will influence not only the perception of the offended customer, but also the perception of any potential customers who view the interaction online. Here are eight strategies that business owners can use when deciding how best to respond to c...

If your customer service approach is to treat each customer like a commodity, you’ll quickly turn your business into a...
08/03/2016
If Your Customer Service Is Generic, Your Company Will Be, Too

If your customer service approach is to treat each customer like a commodity, you’ll quickly turn your business into a commodity: easily forgotten, easily replaced. Take a listen to this customer as she vents to me in a focus group, about the experience of cashing a check at her hometown retail bank branch.
http://www.forbes.com/sites/micahsolomon/2016/07/28/theres-no-such-thing-as-a-generic-customer-so-dont-deliver-generic-customer-service/#25491fa0194a

If your customer service approach is to treat each customer like a commodity, you'll quickly turn your business into a commodity: easily forgotten, easily replaced. Take a listen to this customer as she vents to me in a focus group, about the experience of cashing a check at her hometown retail bank...

An engaged #customer is far more valuable then any marketing channel you can pay for.
10/06/2015

An engaged #customer is far more valuable then any marketing channel you can pay for.

08/20/2015

Why shouldn't companies strive to deliver service beyond the expectations of their customers? #customerservice #hospitality #customerengagement

08/20/2015

To create customer loyalty, you must have in place, customer advocacy tools that are easy to use and simple to measure. #customerservice

08/20/2015

ListenPort is the ultimate SMS based customer service platform that enables brands to up sell and cross sell without being pushy or angering the customer.

08/20/2015

Creating the ultimate connected customer journey is about providing an easy to use platform to listen and engage with customers in real-time. Not with surveys after the fact. #customerloyalty

How can you use ListenPort? Here are some samples. #customerservice #customerengagement
06/16/2015

How can you use ListenPort? Here are some samples. #customerservice #customerengagement

Becoming customer obsessed.
05/03/2015
Become Customer-Obsessed Or Fail

Becoming customer obsessed.

What’s the top imperative at your company? If it’s not a transformation to make the company more customer-focused, you’re making a mistake.

03/31/2015

Today is #Doctorsday Observances date back to March 30, 1933. It was started by Eudora Brown Almond of Winder, Ga. The day marks the anniversary of the first use of general anesthesia in surgery. Happy #NationaldoctorsDay

"Modern customer service” is going beyond standardizing services #customerservice
03/09/2015

"Modern customer service” is going beyond standardizing services #customerservice

Listen and listen hard. Share if you agree
03/05/2015

Listen and listen hard. Share if you agree

02/23/2015

The most effective method of ensuring loyal and engaged customers is through the process known as customer engagement optimization. http://mybs.in/2RtABFg

well said  Steve Cannon, the President & CEO of Mercedes-Benzhttp://loyalty360.org/resources/article/mercedes-benz-ceo-c...
02/04/2015
Mercedes Benz CEO: Customer Experience is the New Marketing | Loyalty360.org

well said Steve Cannon, the President & CEO of Mercedes-Benz
http://loyalty360.org/resources/article/mercedes-benz-ceo-customer-experience-is-the-new-marketing

During Tuesday’s CXPA (Customer Experience Professionals Association) webinar titled, “Customer Experience from the C-Suite: Discussion with Steve Cannon,” Cannon, the President & CEO of Mercedes-Benz USA delivered a vitally important message to all marketers interested in providing exemplary custom…

01/26/2015
How ListenPort works!

It is time to not only time to listen to your customers differently but also loudly. Here is how we can help you open every channel of communication!

01/03/2015

Happy New Year! We wish you and your customers improved relationships, growth in your revenue and improved loyalty! #listenport

01/02/2015

Happy New Year! We wish you and your customers improved relationships, growth in your revenue and improved loyalty! #listenport

ListenPort's cover photo
12/17/2014

ListenPort's cover photo

ListenPort
12/17/2014

ListenPort

Address

44927 George Washington Blvd
Ashburn, VA
20147

Opening Hours

Monday 09:00 - 18:00
Tuesday 09:00 - 18:00
Wednesday 09:00 - 18:00
Thursday 09:00 - 18:00
Friday 09:00 - 18:00
Saturday 09:00 - 21:00
Sunday 09:00 - 18:00

Telephone

(703) 728-9009

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