Alva Digital Support

08/24/2026

Good Monday Morning Alva!

Last week's progress kinda went to plan. Much has been moved, fair bit sorted, living room...spacier.
Unexpected events came up last week, which delayed progress.

Availability today is mostly booked. I anticipate priority calls at some point, in turn filling the remainder of the day. Otherwise, I will be sorting and building.

Progress at the new office is ongoing. Until desks and chairs are available, for now it's storage. Anyone stopping by will not have anything worthwhile to see.

In other news. I've received word, more than a couple times, of my scam awareness alerts helped others determine scam emails, before falling for them. Just because they say your "cloud storage" without naming their company, it's no difference than saying your electricity will be shut off...by what company?

08/18/2026

Hello, All.
Reminder, this week is scheduled as a Slow Work Week.

I am trying to prep and begin using the new office location. To better support the future needs.
This is progressing slower than originally planned.

Priority Requests are for work-stopping issues which cannot wait "tomorrow".
Poor planning on the requesting side's end is no fault of Alva Digital Support.
I have announced here, and in intro recordings for calls, and in person with many clients, I will be taking far fewer requests this week.

Wednesday, Aug 19th, I will not be accepting same day requests.
The morning will likely be an out of town priority request, pending I can complete the rush request.
The afternoon I will be working on my new office space.

I will not be accepting any additional requests this week, outside of same day priority requests.

If I'm unable to prep what I can in the new office, by the end of this week, as well as some much required personal rest, I will be taking the first week of Sept off. Not limited availability.

Send a message to learn more

08/17/2026

ATT Air Users/Clients, A Cautionary Notice!

I'm not in the least aware how often this comes up, the fact this has happened means it can, and will, happen again.

Please review your bill.
Make sure the "Owner Name" on the bill, is what's on your ID or otherwise.
In the event you must visit a store location to regain access to your account, the name on the account must match the name on your ID.

+++===+++===+++===+++

I have a client going through the long route to recover their ATT Air account, the account created 6-some months ago, as the name on the bill is not their name on ID or otherwise.

Would also suggest going a step further.
- Confirm your ATT Air account's Email, Phone, and any other information is current.

Logging into the ATT Air account online will suffice to find and confirm, a call into ATT Air can also complete this.

Double check your account PIN.
While some services are merely 4 Digits, the situation the above client is also having, the account PIN for their ATT Air is 5 Digits.
ATT Air support can help reset the PIN if it's otherwise unknown.

Other than talking with ATT Air support, with the client by my side while we're on the phone, nothing more I could do to help improve the situation, or speed this up.

Send a message to learn more

08/17/2026

Hello Alva!
Been a busy day, hit the ground running, and forgot to send out a reminder of this week's events.

Priority Calls will be scheduled this week, case by case.
Non-Priority will be scheduled throughout where reasonable, otherwise scheduling next week if appropriate.

Aug 16-23 will be a "slow week", as I work on...
- Moving inventory and setting up in the new office location. More details to come when we're ready for clients to visit.
- Invoices are slowly catching up. I'm prioritizing ticket creation on site or immediately after leaving. I apologize for the delays, I love the work and support I do, much like many others, not so much the paperwork.
- Projects. I have two projects which have been progressing far slower than I'd like. A third project landed needing completed and installed this week. No more additional projects will be accepted this week.

Send a message to learn more

08/14/2026

Good Friday Morning Alva!
Morning schedule is booked. I'll be out of town near Enid today.
Afternoon has some availability, please keep in mind I will need to step out 3-3:45 for school pickup.

Next week availability will be limited. Focusing on moving inventory and shelving.
Priority calls and emails will be responded to on a case by case basis. Low priority requests will be spotted throughout the week, with requests to schedule into the next week when reasonably possible.

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Friendly reminder for SMBs:
If you run multiple computers, and staff rotate over time, please keep your, your staff's, and your IT's sanity in check, by NOT reusing computer profiles between users. Especially if you use MS Office 365 licensing.
And do not mix personal accounts and resources for work. Use of a personal email for the computer profile, or to use MS O365, is highly frowned upon.
- Incredibly easy to mix work and personal files where they shouldn't be. I've seen people's personal MS Onedrive (Cloud Storage) on work computers, and work accounts on personal computers. "Just because it's easier" doesn't mean it's secure, doesn't mean it's within the work client's best privacy in mind.
- When staff leave, regaining access to work related files becomes a debate.
- Lastly, in some work environments, if any legal were to occur, requiring investigations of work resources, personal files and services will be reviewed. That means, if you use personal email or personal social media on your work computer, and the computer is investigated, your personal resources are in their hands.

Keep Work and Personal resources air-gapped where possible.
In a perfect world, work would only use your personal cell to contact you, not for work related applications and/or services, including but not limited to Work Email, Work Chat (Teams), Work Social Media, and Work related file management.

As a bonus, to be able to actually disconnect at the end of the day, not hearing pings and dings of chat and email, while not "on call", helps set your mind at ease before bed, and prepping for work in the morning. If work must contact you for a priority notice/request before scheduled work times, they can call or text you directly.

Send a message to learn more

08/13/2026

Hello Alva! Two topics:

Optimum:
As many in Alva have seen and heard, Optimum has been off then back online in many areas of town.

Specifics as to what is going on, other than Maintenance, is unknown. Proper maintenance procedures would be scheduled with prior notices of hiccups or otherwise outages.

Recently, a client called me, after they talked to Optimum support, of their business internet out. Soonest a tech could be out was Monday. Keep that in mind.

Upon talking to the client, they had already restarted the modem, but, the Optimum phone tech clearly instructed the client not to restart their in-house router. I instructed them to go ahead and do so, as I was wrapping up a finished ticket, then head their way.

Upon Arriving, minutes prior, the internet came up. Reviewed and confirmed all looked well. No charge for the quick inspection.

Upon Leaving... Half a block from them, two Optimum (Logos on trucks) trucks, and three (if not more) technicians working on the lines on the pole.

While I agree, active workers wouldn't be pulled away to resolve an issue. I don't agree with the lack of communication and documentation on Optimum's end. At best, the phone tech was completely unaware and not alerted of ongoing maintenance in the area.

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Aug 16-22, Sun through Sat:
Alva Digital Support will be on limited availability, as we work on shifting our work space to a more appropriate location.

Voicemail, Email, and Texts will continued to be monitored. I will respond to them as I can. Low Priority calls will be scheduled early mornings. High priority will be case by case, as not all require in-person support.

As we deal wit the heat, and family scheduling, the process is not expected to be fast, nor done in one week.

Instead of signing up for an ISP, only to switch to Bluepeak in a month or two, the location will be more so a storage and Work Space for now.

Frankly, gives us time to find sturdy desks/tables and chairs. Shelving is covered (at least, for now).

More information to come. Location is not announced, yet, as we're not ready for foot traffic. Yes, many clients are already aware, yes you are welcome to share the location, no we're not ready for walk-ins just yet.

Please note, while I do not intend for this to run for more than a week, if next week does run busy with calls and priority requests, I may have no choice but to stretch this out two weeks.

At this time, I am not hiring.
Later on I will.
Position in mind will be in-house, helping with phones, scheduling, and pending the new hire's skills, some computer support.
However, as cost of products and services continue to climb, this position may not be full time, and may delay the time of hiring.

Send a message to learn more

08/12/2026

08/12/2026

Speed isn’t the only thing that matters when it comes to your internet. How quickly your connection responds matters, too.

Fiber internet delivers lower latency, helping reduce lag and delays so your online activities feel faster and more responsive.

From competitive gaming and video calls to live sports, streaming, smart home devices, and everything in between, a faster response means less waiting and a better-connected experience.

As a Smart Rural Community provider, Pioneer Fiber is proud to bring advanced technology to rural Oklahoma, helping our communities stay connected and ready for whatever comes next.

Where would you notice less lag the most? Gaming? Video calls? Streaming? Let us know in the comments! 👇

08/12/2026

Hello Alva!
Not so good news this morning. My Home and Office is without internet.

Until internet is returned, some in house and all remote desktop ability is unavailable.
Phone and In-Person support is still available.

08/11/2026

Hello Alva!
Friendly reminder of IT Security Practices.

We operate in a "Zero Trust" model to continue keeping your data and systems safe. This means, if we receive a request to make any form of change to your technology services or systems, who is not a pre-approved user or manager, we will pause the process at that moment.

Instead, we will tag in the company's management first, in many cases ask for the request in writing (email) for a proper paper trail.

We appreciate your cooperation in keeping everyone safe and secure!