Tetherfi OCM Self-Service, Agent client & add-on packages enables Digital, CEM & CCT programs on premise, cloud & hybrid. Tetherfi is a communications provider with extensive experience in Voice, SMS, Email, Fax, Video & Chat communication channels with focus to enhance customer experience. Our independent, vendor-neutral perspective and extensive experience — from business case analysis to post-d
eployment tuning, from RFP’s to application code — means we know where these communications technologies make sense and where they don’t, how to make them work and deliver value. Tetherfi’s focus in enhancing ‘agent-service’ & ‘self-service’ (automated service) has resulted in innovative products and integrated solutions using standards-based (VoiceXML, TSAPI, JTAPI, SIP, XML, SOA, RTMP, FaxOverIP, Cordova) framework which has enabled many of our customers to optimise the current investment by integrating IT-applications and communications infrastructure with CRM/backend systems. Leading Banks & other verticals in Asia have deployed our flagship Omni Channel Management suite of products and solutions integrated with Avaya Infrastructure to support Self-Service, Agent Assisted & other add-ons for their Digital Interactions, Customer Experience Management and Contact Centre Transformation/ Optimisation integrated with CRM & Core Banking applications.
