Digital Monks

11/11/2012

https://apps.facebook.com/skimmler/user/view_pinboard/46

Group of best articles hand picked for you to make your weekend interesting. So sit back, have a cup of coffee, skim through these articles and enjoy your weekend.

07/07/2012

Watch out Linkedin.

From time to time, we will send you e-mail announcements on new features and special offers from The Wall Street Journal Online.

04/07/2012

There are more then 6624820 Facebook users in Pakistan which makes it #27 in the ranking of all...... so many users... a huge market open to promote your business!!!

03/07/2012

We are proud to announce the launch of Stylo Fashion Advisor application. Get advise from experts on the best pair of shoes that matches your favorite dress.

20/06/2012

Our journey has started to create a multimillion company and product. With hard-work and dedication Insha'Allah will achieve it.

Grow VC also expands its own activities beyond crowdfunding to foster startup success stories globally. We will publish much more about our new initiatives later this year, but if you check our new Grow VC Group website, you can get some hints of what is coming.

25/05/2012

Checkout our latest work for Hello International Magazine. http://hellopakistan.pk/

21/04/2012

May Allah bless the souls of the persons, who lost their lives due to Bhoja Airplane crash in Islamabad and may give strength to the affected families! Ameen

14/04/2012

We are thankful to Malee Cafe and Hello Magazine Pakistan who have chosen us to provide them with our social media services and Web development expertise. We feel really proud.

30/03/2012

Be prepared pages and profiles are changing to new timeline format today.

29/02/2012

Timeline for pages is here. Everthing is cool except for no default tab. Means less likes, means less virality of message.

03/02/2012

We have just revamped our website. Check it out. Suggestions and comments welcomed.

Digital Monks Solutions, Lahore, Pakistan.

30/01/2012

ABC’s of Responding to Negative Feedback on Social Media

Acknowledge the situation.
Be true to your brand.
Confirm with the customer their exact problem or complaint.
Do not delete any negative feedback.
Engage in dialogue.
Follow your crisis plan.
Go! Responses need to be sent as quickly as possible!
Honesty is key.
Information is important to solving any customer complaint.
Join the conversation.
Keep monitoring even after you resolve a customer complaint.
Listen to the customer.
Monitor 24/7 for any potential situations.
Never attack the customer or accuse them of lying.
On point messaging, always! Never stray from key messages outline in your crisis plan.
Plan, plan and plan.
Quit panicking – you have a plan in place to follow.
Respond quickly.
Say you are sorry.
The truth will prevail – so be honest.
Understand what the customer is saying.
Verbalize your company’s position on the issue.
Work hard to regain your customers trust.
Xerox copy/pasting responses never works. Respond to customers personally.
You can’t afford to ignore negative sentiment.
Zero-in on the brand’s challenges, and then offer a solution.