02/10/2026
Here's the Audit of a plumbing website that ranks on page one of Google. But still loses calls. ๐
When I audited it. Here's what I found:
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SEO: 85/100
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Performance: 78/100
โ ๏ธ Security: 68/100
โ ๏ธ User Experience: 55/100
โ Accessibility: 42/100
Google is sending the customers. The website is sending them away.
Think about who's searching. Someone with a leaking pipe, on their phone, in a hurry. If the phone number is hard to find or the page is hard to read, they don't think twice. They tap the next plumber.
That's the gap most owners never see. They check "do we show up on Google?" and stop there. Ranking gets the visitor to the door. The experience decides whether they walk in.
The good news: UX and accessibility problems are usually the cheapest to fix. A visible call button, readable text and a simpler layout can change how many visitors turn into calls.
Quick test for you: open your website on your phone right now. Can you find your phone number in 3 seconds without scrolling? If not, you're losing customers the same way.
Want me to audit your website and send you the breakdown, like the one above? Comment AUDIT and I'll take a look. ๐