iCXeed

Name: iCXeed
Address: V Corporate Center, 125 L. P. Leviste Street, Makati, 1227, PH
Telephone: +639176888464

A business process innovator specialising in contact centre talent and technology optimisation.

11/08/2026

The future of customer experience is here. See it in action.

Join AWS and iCXeed in Sydney for ScaleUp: AI-Powered Customer Experience, an exclusive half-day event designed for business and CX leaders looking to turn AI into measurable outcomes.

Discover how the latest Amazon Connect innovations are helping organisations create smarter customer experiences through analytics, AI, and automation.

What to expect:
- Live demonstration of an AI voice agent handling natural, real-time customer conversations
- The latest Amazon Connect innovations, including Agentic CX and Agentic Voices
- A hands-on workshop using Amazon QuickSight to unlock advanced contact centre analytics
- Practical insights from AWS Amazon Connect Specialist Kieran Guan, together with iCXeed's Ryan Rayner and Halynh Nguyen, on how organisations across ANZ are delivering real transformation with Amazon Connect

📍 Level 8, 2 Market Street, Sydney
📅 Thursday, 20 August 2026
🕙 10:00 AM to 1:00 PM AEST
🍽️ Lunch provided

Limited capacity. Register today and explore what is possible when you work smarter with analytics, AI, and automation.

10/08/2026

iCXeed trains our experts with skills like design thinking, AI fluency, critical thinking, data literacy, and change management to deliver business process innovation for our clients.

At the heart of this is what we call our Innovation Nexus. This is our proprietary academy of learning and best practice toolkits that build our learning and innovation centered culture. Our experts learn to listen deeply to our clients, their customers, and each other to surface opportunities. We then analyse the data to build clear business cases for optimisation, tell the story behind the insights, and partner with our clients to drive meaningful impact and change.

We are not a built-for-scale outsourcing company. We deploy targeted teams of experts focused on business process innovation with analytics, AI, and automation to optimise customer journeys and create intelligent customer experiences.�

06/08/2026

🚀 Your next career move starts here! 🚀

Join a team where innovation, continuous learning, and growth are part of every day. If you're ready to make an impact in a dynamic and collaborative work environment, we'd love to hear from you!

We're Hiring:
Salesforce Developer
Guest Experience Team Lead

Apply today or tag someone who'd be a great fit! Kindly send your applications directly to [email protected]. Thank you!

02/08/2026

Redefining voice experiences.

Nova Sonic 2 in Amazon Connect is the newest speech-to-speech AI model, built for real-time, human-like voice conversations with low latency and expressive delivery. It listens, understands, and responds in natural language so customers can speak normally to find resolution or to get to the right place faster than a traditional IVR.

With iCXeed’s cognitive experts, you can unlock the power and intelligence of Nova Sonic to provide your customers intelligent IVR experiences, FAQ support and troubleshooting, and self-service workflows in both inbound and outbound interactions.

The experience is so good, you may forget you are not talking to a human. Learn how Nova Sonic in Amazon Connect is redefining the total experience so your customers move from question to resolution with less waiting and less friction. Visit iCXeed.ai to see how we can help you deliver this next generation experience today.

30/07/2026

In our recent interview with iTWire, our Co-Founder, Ryan Rayner, showed how SMBs can blend human talent with AI and automation to create responsive, scalable customer experiences.

From self-service journeys on Amazon Connect to analytics that surface the next best action, our team of experts focuses on tangible outcomes: faster response times, happier customers, and more efficient teams.

This is cognitive CX in action, built on AWS and tailored to the realities of small and medium businesses.

Watch the full video here: https://itwire.com/guest-articles/guest-interviews/icxeed-talks-ai-in-the-contact-centre

If you are considering AI in your contact centre but unsure where to begin, start by downloading the AWS SMB Hub guide, then talk with us about how to apply it in your environment.

Learn more: https://my.nextgen.group/aws-smb-hub-meet-your-trusty-guide-cx

29/07/2026

Innovation happens when you face the hard problems, not when you avoid them.

At iCXeed, we do not wait for perfect solutions. We step into the unknown and face challenges. Innovation means solving unsolved problems, challenging the status quo, and working through issues where the answer is not yet defined. It is about choosing to stand in front of the friction in a customer journey and asking, “How do we make this work better?”

We believe in facing it until you make it. Our culture expects cognitive experts to grab the work that stretches them, experiment in public, and iterate until we solve the problem. Innovation is not the easy path, but with a bit of Filipino tiyaga mixed with some combination of talino and diskarte, iCXeed do the hard work to deliver solutions to optimise your CX and achieve business process innovation.

Learn. Innovate. Repeat. Visit us at iCXeed.ai.

26/07/2026

iCXeed is now a GBPO Solutions accredited member, validating our approach to business process innovation and cognitive CX for brands globally.�

This independent accreditation is based on rigorous external assessment across people, processes, policies, governance, and technology, giving organisations confidence they are partnering with a trusted provider with a proven approach to business process innovation. For potential partner organisations, it means you can rely on iCXeed and our team of experts to design, operate, and continuously optimise customer operations with analytics, AI, and automation.�

Visit us at iCXeed.ai to find out how we can help you design the next generation of customer experience.

24/07/2026

The iCXeed team recently came together to celebrate achieving our Advanced Tier and AI Services Competency accreditation by AWS. In less than 3 years, we have unleashed our potential as the only partner specialised at the intersection of CX, data, and AI to deliver innovation and business value for our clients.

These accreditations are the result of a team that has grown together, pushed each other forward, and strives to make an impact in everything we deliver. Their kulit carries. The positivity never let up, the competitive drive never dipped, and all are surrounded by a wave of support behind them. During our celebration, this is how we showed up for bowling and billiards too.

Congratulations to every team that brought puso to this milestone and to the evening.

Think independently. Innovate together.

23/07/2026

Great tech is not enough.
SMBs need a trusted guide who understands both contact centre operations and what is possible with AWS.

As your AWS trusty guide for CX, iCXeed helps you design, build, and run smarter contact centres using analytics, AI, and automation in Amazon Connect so every interaction feels effortless to the customer.

Our Co-Founder, Ryan Rayner, brings real-world experience from transforming contact centres across ANZ, and is featured in the AWS SMB Hub to share practical advice on where to start.

This guide shows how small businesses can turn AI, cloud, and CX into a real edge: cutting manual admin, protecting margins, and using every interaction to learn and improve.

Work smarter with analytics, AI, and automation.

21/07/2026

Last week, more than 50 members of the iCXeed team came together for an AWS workshop led by Akalanka De Silva and Andrew Jeffree. The workshop explored where customer experience is heading, the future of Amazon Connect Customer, and how emerging tools can accelerate the way teams design, build, and innovate. Technical and non-technical teams learned side by side, gaining practical experience they can apply to real customer challenges.

Thank you AJ and Akalanka for this investment in time. The energy in the room reflected exactly the culture we are building at iCXeed.

Learn. Innovate. Repeat.

Address

V Corporate Center, 125 L. P. Leviste Street
Makati
1227

Telephone

+639176888464

Website

http://www.icxeed.ai/, http://youtube.com/@iCXeed, http://linkedin.com/company/iCXeed/

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