Ninja Infosys

21/07/2026

🚀 WE ARE HIRING!

Position : Junior Support Assistant
Number of Positions : 4 (Female)
Department : Technical Support / Customer Support

Job Summary
We are seeking four motivated and detail-oriented Junior Support Assistants to join our team. The ideal candidates will assist clients with software-related issues, provide basic technical support, maintain support records, and ensure timely resolution of customer inquiries. This role is ideal for individuals looking to build a career in IT support and customer service.

Key Responsibilities
* Provide first-level technical support to customers via phone, email, remote access, or in person.
* Assist users in troubleshooting software and basic hardware issues.
* Install, configure, and update software applications.
* Record, track, and follow up on support requests.
* Escalate complex technical issues to senior support staff when necessary.
* Prepare user documentation and basic training materials.
* Conduct basic software demonstrations and user orientation.
* Maintain accurate customer records and support documentation.
* Coordinate with the development team to report bugs and feature requests.
* Ensure excellent customer service and timely issue resolution.
* Perform other duties assigned by the supervisor.

Required Qualifications
* Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field (or currently pursuing).
* Basic knowledge of computer hardware, software, networking, and operating systems.
* Familiarity with Microsoft Office and common computer applications.
* Good communication and interpersonal skills.
* Strong problem-solving ability and willingness to learn.
* Ability to work independently and as part of a team.

Preferred Skills
* Basic knowledge of remote support tools.
* Understanding of databases and web applications.
* Experience with customer support is an advantage.
* Knowledge of Nepali and English languages.

Personal Attributes
* Positive attitude and professional behavior.
* Customer-focused mindset.
* Honest, responsible, and punctual.
* Quick learner with good time management skills.
* Ability to work under pressure.

How to Apply
Ready to build the future with us?
Send your updated resume and a short statement explaining why you want to join our team to [email protected] with the subject line:
Application: Junior Support Assistant – Your Full Namee

05/07/2026

We’re Hiring: Join the Ninja Infosys Team!

Are you looking to kickstart your career in IT support?
Ninja Infosys is looking for a motivated and proactive Junior Support Assistant to join our growing team.
If you have a passion for technology, excellent communication skills, and enjoy solving technical challenges, we want to hear from you.

Your key responsibilities will include:
📞 Managing incoming calls efficiently.
🎓 Providing training to users.
📱 Conducting follow-up calls to ensure quality service.
💻 Setting up systems and technical configurations.

How to Apply:

Ready to take the next step? Send your updated CV to [email protected] or reach out to us directly at 015922361/ 9858042433.

14/04/2026

सर्वे भवन्तु सुखिनः सर्वे सन्तु निरामयाः।
सर्वे भद्राणि पश्यन्तु, मा कश्चिद् दुःखभाग् भवेत्॥

नयाँ वर्ष २०८३ को शुभारम्भको यस पावन अवसरमा सम्पूर्णमा सुख, शान्ति र समृद्धिको हार्दिक मंगलमय शुभकामना व्यक्त गर्दछौ ।

15/01/2026

Ninja Family wishes you and your loved ones a very warm and Happy Maghe Sankranti. May you have the brightest Maghe Sankranti which brings along beautiful blessings and sunshine of the Sun. “Wishing you and your family lots of happiness and sweet surprises this Maghe Sankranti!”

01/01/2026

New Year 2026 from Ninja Infosys.
Focus on innovation, delivery, and growth. #2026

26/12/2025

Ninja Infosys - A Year in 2025

26/12/2025

https://merojob.com/technical-support-client-relations-specialist

Join a dynamic team at Ninja Infosys, a leading technology solutions provider dedicated to delivering exceptional web services and digital e...