VipiChat

08/11/2021

Introducing the "Vipi Contact Centre", a sub-product of the Vipichat product suite.
With the Vipi Contact Centre;
-> multiple customer service agents can respond to many customer enquiries from multiple messaging apps on one dashboard.
-> multiple customer service agents can respond to many WhatsApp users via a single verified WhatsApp number.
-> customer enquiries can be assigned to specific agents to effectively resolve complaints.

Contact sales to book a demo - [email protected]

31/08/2021

An interesting article talking about the new phase of one-on-one marketing.

Marketers want to have one-on-one conversations with their customers to learn what they are looking for, and develop a stronger, long-term relationship with them