Interra Networks Limited

Interra Networks Limited Providing tech enabled solutions for today's businesses.

Interra Networks Ltd (Interra) – is a leading provider of Information & Communications Technology (ICT) solutions for the private and public sector. We develop, deploy and manage ICT products and services with a focus on the emerging markets of the world – from as simple as a website to as complex as a secure IP-Voice Network, we can help turn your business needs into a working solution. We bring

our years of experience to bear in developing innovative solutions and partnering with our clients to ensure they derive maximum value from their technology projects. We provide technology and consulting services built on a strong technical competence and knowledge of the challenges faced by our clients. We recognize that most organizations simply require solutions and not necessarily “hardware and software”; as such we work hand-in-hand with our clients till they are successful. Our presence helps ensure our clients’ project succeeds as our services continue long after the project is completed and deployed. Our services are also available to foreign organizations interested in competitively priced, world class BPO services. This broad experience has enabled us develop for our clients, world-class technology solutions that are cognizant of the inherent challenges and advantages of the Nigerian and International environment. Our technology and business platform is built on a complete understanding and knowledge of the world emerging markets. We recognize the unique opportunity presented by the existence of new technologies to help address the digital divide. ‘We Connect the World Emerging Markets” and provide the much needed thought leadership and direction to make technology work for our customers.

We just dropped our 2026 CX Benchmark Report for Nigerian banks. Here's what's actually inside, page by page 👇Page 3: Wh...
16/06/2026

We just dropped our 2026 CX Benchmark Report for Nigerian banks. Here's what's actually inside, page by page 👇

Page 3: Why "Resolution" has been the #1 weak spot in Nigerian banking CX for 4 years running (and it's not what you'd expect)

Page 4: The exact breakdown of why integrated banks are seeing up to 35% lower handle times and what's eating up the other banks' time instead.

Page 5: The 40% stat that proves your contact centre is still your highest-stakes channel, even with digital banking on the rise.

Page 6: What the banks getting this right are actually doing differently (it's simpler than you think)

This isn't a generic trends report. It's built from real findings + what we've seen working directly with Nigerian financial institutions on their contact centre and CRM setups.

Free download. Click Link: https://linktr.ee/interranetworks

Today, we celebrate the power of our voices, the strength of our unity, and the progress we continue to build together a...
12/06/2026

Today, we celebrate the power of our voices, the strength of our unity, and the progress we continue to build together as a nation.

At Interra Networks Limited, we believe that strong systems and connected communities are the backbone of a thriving democracy.

Happy Democracy Day, Nigeria 🇳🇬

Your customer calls your bank.The agent answers but has no idea who they're talking to.No account history. No previous c...
10/06/2026

Your customer calls your bank.

The agent answers but has no idea who they're talking to.

No account history. No previous complaint context. No record of that loan query from last Tuesday.

So the customer repeats themselves. Again.

This is the reality inside most Nigerian bank contact centres today. Siloed telephony systems that are completely disconnected from customer data.

The result? Longer handle times. Frustrated customers. Agents guessing instead of helping.

Nigerian banks spent billions on digital banking apps but the moment a customer picks up the phone, it's 2005 again.

At Interra Networks, we've spent 20+ years fixing exactly this problem for Nigerian enterprises.

The fix isn't complicated. It's integration: telephony and CRM working as one system.

Are your agents flying blind when a customer calls? Contact us at [email protected] or call us on 07004683772.

A productive day with the NSCDC team. 🤝We had the opportunity to present our Smart Access Technology Solution and share ...
05/06/2026

A productive day with the NSCDC team. 🤝

We had the opportunity to present our Smart Access Technology Solution and share ideas on how technology can make public safety services more accessible, responsive, and efficient.

It was a great session filled with conversations, insights, and possibilities for impact.

Thank you to the NSCDC team for having us!

Customer Service Studies consistently show that customers are more likely to return to a business after a great service ...
03/06/2026

Customer Service
Studies consistently show that customers are more likely to return to a business after a great service experience than after receiving a discount.
Customer service is no longer just a support function—it's a growth strategy.
Fast responses, effective communication, and quick issue resolution can directly impact customer loyalty, retention, and business growth.
Interra Networks helps businesses deliver exceptional customer experiences through:
✔️ Customer Support
✔️ Live Chat & Email Support
✔️ Call Center Services
✔️ Back Office Support
✔️ Technical Support
So businesses can focus on growth while customers receive the support they expect.

For many vulnerable citizens, the problem is not that support does not exist. The problem is access.Some people miss out...
02/06/2026

For many vulnerable citizens, the problem is not that support does not exist. The problem is access.

Some people miss out because they receive updates too late, or have no clear channel to ask questions, report issues, or confirm support.

We had the opportunity to present technology solutions to the Federal Ministry of Humanitarian Affairs and Poverty Alleviation, with the Honourable Minister, Dr. Bernard Mohammed Doro, in attendance.

Our proposed approach focuses on citizen support lines, multilingual communication, real-time alerts, better feedback channels, and unified data systems, all designed to help humanitarian programmes reach the people who need them most.

Because technology should not leave anyone behind.

Swipe to see moments from the presentation.

h h

29/05/2026

Marketing teams, how do you convince staff to join office content? 😂
Because the moment the camera comes out, everyone suddenly becomes busy.
Who can relate?

As we celebrate this special season, we extend our warmest wishes to all our Muslim clients, partners, and friends.May t...
27/05/2026

As we celebrate this special season, we extend our warmest wishes to all our Muslim clients, partners, and friends.

May this Eid bring peace, prosperity, and renewed strength to you and your loved ones.

Eid Mubarak from all of us at Interra Networks. 🌙

The Institute of Human Virology Nigeria (IHVN), in collaboration with the National Tuberculosis, Leprosy and Buruli Ulce...
18/05/2026

The Institute of Human Virology Nigeria (IHVN), in collaboration with the National Tuberculosis, Leprosy and Buruli Ulcer Control Programme (NTBLCP), with support from the Global Fund to Fight AIDS, Tuberculosis and Malaria (GFATM), is facilitating the DR-TB Training and Orientation for State, LGA Teams and State QICs.

As part of this engagement, Interra Networks is supporting sessions focused on the use of digital health tools, including MedAdher, to improve treatment adherence and strengthen DR-TB care.

Scheduled for 18th–21st May 2026, the training is designed to improve knowledge of DR-TB care among healthcare workers at the state, LGA, facility, and community levels; equip state and LGA teams to operate decentralized DR-TB care; and enhance participants’ skills in using digital health tools for treatment adherence.

Here are moments from the sessions in Imo State.

Financial inclusion is failing in places nobody is talking about.Not at account opening.Not at onboarding.At customer su...
14/05/2026

Financial inclusion is failing in places nobody is talking about.

Not at account opening.
Not at onboarding.

At customer support.

Because many banks assume once a customer has:

a mobile app,
a USSD code,
or a debit card,

they are now “financially included.”

They are not.

A customer is not truly included if:

they cannot resolve issues easily,
support is only available in English,
calls are expensive,
or they abandon complaints because the process feels stressful.

That is not inclusion.
That is access without support.

The uncomfortable truth is this:

Many digital banking systems are built for convenience.
Not for real customer accessibility.

Especially for underserved populations.

This is why telephony infrastructure still matters.

IVR systems.
Toll-free support.
Multilingual customer service.
Integrated contact centres.

Not because customers are “old-fashioned.”
But because accessibility looks different across different customer groups.

Banks that understand this early will build stronger trust in underserved markets than banks relying only on apps and digital campaigns.

Want to improve customer accessibility and engagement across every customer segment?

📧 [email protected]
📞 07004683772

Address

Ground/1st Floor, BOA Plaza, No 4 Umana Okon Umana Street. Central Business District
Abuja Fct

Opening Hours

Monday 09:00 - 17:30
Tuesday 09:00 - 17:30
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:30
Friday 09:00 - 17:30

Telephone

234(0)7004683772

Website

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