02/05/2025
Dear Customers,
At MSA IT Sales & Services, your satisfaction and trust are our top priorities. To ensure clarity and transparency in all our services—from computer sales to repairs—we’ve outlined our key business policies:
1. Terms & Conditions
By accessing or using our services, including purchasing computer hardware, software, or support services, you agree to be bound by the following terms:
• Product Availability: All items are subject to availability. We reserve the right to discontinue any product at any time.
• Pricing: Prices are subject to change without prior notice. We are not responsible for typographical errors.
• Warranty: Most products come with a manufacturer’s warranty. Warranty coverage will depend on the product purchased.
• Service Limitations: Repair and servicing are offered as per the scope discussed and may be subject to diagnostic fees.
• Limitation of Liability: We are not liable for any data loss, damage, or downtime caused during repair or service unless due to gross negligence.
2. Cancellation & Refund Policy
Orders:
• Orders can be cancelled within 12 hours of placement unless already processed or shipped.
• Custom-built systems or special orders may not be eligible for cancellation.
Returns & Refunds:
• Returns accepted within 3 days for unopened and unused items.
• Software, licenses, and services are non-refundable once activated or performed.
• Refunds will be processed within 7-10 business days after approval.
3. Shipping Policy
• Delivery Time: Orders are shipped within 1–3 business days after payment confirmation.
• Shipping Partners: We use reliable third-party courier services for deliveries.
• Shipping Charges: Calculated at checkout based on weight and destination.
• Damaged Goods: Please inspect items upon receipt. Report any damage within 24 hours for resolution.
• Local Pickup: Available for customers nearby with prior appointment.
4. Privacy Policy
Your privacy is important to us.
• Information Collection: We collect your name, address, phone number, and payment details only to process your order or provide support.
• Use of Information: We do not share or sell your personal information to third parties unless required by law.
• Third-Party Services: Payment gateways and logistics providers may have their own privacy practices.
