For express subscription of Home Unifi or Streamyx, just email us:
1) IC copy
2) Package
3) Installation address
4) Hp number
to our email address: [email protected]
IMPORTANT NOTES (Must Read)
Please confirm the installation address is under Tm Unifi coverage by clicking link below:
https://occ.unifi.my/maintenance_planned.html?_nfpb=true&_pageLabel=Hsbb_page_checkcoverage
General
A
ll UniFi packages are subject to a 24-month minimum contract period. Package downgrades will be subjected to a fee of RM200. Any upgrade or downgrade request that requires a visit by TM to a customer’s premise, an additional fee of RM200 will be imposed. The 1st UniFi bill will include the Installation Fee as well as 2 months Subscription Fee payable upfront (current and subsequent month). Customers can view their UniFi bill online. Printed bills will only he made available upon request at a fee of RM8 per month. Prior to UniFi service subscription, customer credit worthiness verification will he performed. Internet Access Speed
The Internet access speed depends by various factors such as:
Location of websites
Web server capacity
Network congestion
Multiple users or applications
PC operating systems
WiFi (wireless) connectivity
Installation
Installation time for fibre in landed properties is between 5 to 8 hours. For high-rise buildings utilising Very High Speed Digital Subscriber Line (VDSL2) technology is between 2 to 3 hours. Installation fee only covers the standard UniFi installation practice. This excludes charges imposed by external contractors for concealed wiring, over ceiling, customised wiring, etc. Internal concealed wiring will not be carried out by TM. However, Customers may choose their own contractors or TM’s authorised list of contractors at their own expense. Customer or Authorised Representative must be available during the UniFi Service installation to sign off the installation process. UniFi account owner or authorised person must be available during the UniFi Service installation to sign-off the installation process. A penalty of RM200 shall be charged for premise inaccessibility and/or deferment of installation on the day of installation. Any changes or deferment must be made at least 24 hours before the appointment time. Any re-appointment is subject to time slot availability. Customer will be responsible for providing a 4-socket extension cord to complete the installation. Minimal drilling is required for fibre installation to the premises.
