28/03/2020
Referring to the statements issued by Suruhanjaya Komunikasi dan Multimedia Malaysia and the industry
(https://bit.ly/TMNews27Mar20), we would like to clarify further on how we have supported the inclusive Pakej Rangsangan Ekonomi Prihatin Rakyat 2020 (announced by our Prime Minister on 27 March 2020) and the Nation during this challenging time.
TM is always with you to make your easier, to ensure that you , , , , ;
𝗛𝗲𝗹𝗽𝗶𝗻𝗴 𝗵𝗼𝗺𝗲𝘀 𝗮𝗻𝗱 𝗯𝘂𝘀𝗶𝗻𝗲𝘀𝘀𝗲𝘀 𝘁𝗼 #𝘀𝗧𝗮𝘆𝗵𝗼𝗠𝗲 #𝘀𝘁𝗮𝘆𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱 #𝘀𝘁𝗮𝘆𝗽𝗿𝗼𝗱𝘂𝗰𝘁𝗶𝘃𝗲 #𝘀𝘁𝗮𝘆𝘀𝗲𝗿𝘃𝗲𝗱 𝘄𝗶𝘁𝗵 𝘂𝗻𝗶𝗳𝗶
🔷 FREE LTE hotspot pass for unifi Mobile postpaid users
🔷 7-day unlimited data pass for unifi Mobile prepaid
customers
🔷 FREE access to all channels on unifi TV, including premium channels and unifi PlayTV; 20% discount for all Video-on-Demand (VOD) titles
🔷 FREE unifiMobile Biz LTE hotspot pass for unifi SME customers
🔷 unifi SME customers with productivity tools, Digital Marketing solutions and special financing support from unifi partners
🔷Extending all the support measures announced till 14 April 2020 following the extension of Movement Control Order (MCO)
*𝘮𝘰𝘳𝘦 𝘪𝘯𝘧𝘰 𝘰𝘯 𝘶𝘯𝘪𝘧𝘪.𝘤𝘰𝘮.𝘮𝘺 𝘢𝘯𝘥 𝘮𝘺𝘶𝘯𝘪𝘧𝘪 𝘢𝘱𝘱
𝗘𝗻𝘀𝘂𝗿𝗶𝗻𝗴 𝗡𝗮𝘁𝗶𝗼𝗻’𝘀 𝗲𝘀𝘀𝗲𝗻𝘁𝗶𝗮𝗹 𝘀𝗲𝗿𝘃𝗶𝗰𝗲𝘀 #𝘀𝘁𝗮𝘆𝗰𝗼𝗻𝗻𝗲𝗰𝘁𝗲𝗱, 𝗮𝗻𝗱 𝗺𝗮𝗸𝗶𝗻𝗴 𝗰𝘂𝘀𝘁𝗼𝗺𝗲𝗿𝘀 #𝘀𝘁𝗮𝘆𝘀𝗲𝗿𝘃𝗲𝗱
🔷 TM Network teams on standby 24hours to ensure the Nation
🔷 Supporting the Nation’s command centres for ministries and critical services
🔷 Hundreds of upgrades through our scalable solutions to support enterprises and critical public sectors
🔷 Special working arrangements for our contact centre staff, in respect of the MCO guidelines
🔸Revision of operation hours of TM Contact Centres
nationwide will operate from 7.00 am to 9.00 pm,
including TM call centre at 100, Live Chat, Social Media
and e-mail
𝗘𝗻𝘀𝘂𝗿𝗶𝗻𝗴 𝗻𝗼 𝗼𝗻𝗲 𝗴𝗲𝘁𝘀 𝗹𝗲𝗳𝘁 𝗯𝗲𝗵𝗶𝗻𝗱 𝗮𝗻𝗱 #𝘀𝘁𝗮𝘆𝘀𝘂𝗽𝗽𝗼𝗿𝘁𝗲𝗱
🔷 As co-chair and part of GDRN, RM1million contributed to MOH for medical supplies, and contributed 300 boxes of non-medical supplies to 7 hospitals.
🔷 RM2million of TM Family Care Packages to be distributed nationwide to those in need
🔷 Warga TM personal contribution of RM100,000 and growing, to special internal fund to support the corporate effort
𝗣𝗿𝗼𝗮𝗰𝘁𝗶𝘃𝗲 𝗺𝗲𝗮𝘀𝘂𝗿𝗲𝘀 𝗳𝗼𝗿 𝗪𝗮𝗿𝗴𝗮 𝗧𝗠 𝘁𝗼 #𝘀𝘁𝗮𝘆𝗵𝗲𝗮𝗹𝘁𝗵𝘆 𝗮𝗻𝗱 #𝘀𝘁𝗮𝘆𝗮𝗹𝗲𝗿𝘁
🔷 Special Working Arrangements for TM workforce nationwide effective 18 March 2020
🔸 Flexible working hours or split working teams for
Warga TM with critical functions
🔸 Work from home utilising digital channels and online
productivity tools available for Warga TM with
non-critical functions.
🔷 Special allowance for all our customer service frontliners who have to work during the MCO period.
🔷 Activated the COVID-19 Response Team - in charge of implementing the necessary Business Continuity Plan (BCP) measures to ensure the health and safety of employees and partners.
🔷 Frequent alerts and awareness on the COVID-19 pandemic to all TM employees and building tenants
🔷 Routinely sanitising TM offices and premises
We will continually monitor for developments on the ongoing situation and adapt our services to help customers, whenever needed as the safety of our Warga TM and members of the public are of paramount importance to us.
