06/10/2021
Responsibilities:
• Possessing good knowledge of software application support.
• To maintain, administrate, troubleshoot and responsible for support in POS hardware and POS system to ensure daily smooth clients business operation.
• Provide solutions, suggestions, recommendations and workaround techniques to overcome system challenges for business application systems
• Identify challenges and areas of enhancement from the analysis of support activities.
• Ensure IT documentations are properly kept and filling.
• Collaborate effectively with group IT technical teams to define how end-user support should be coordinated, delivered, standardized and communicated.
• To liaise with external parties/vendors/Group IT for IT needs/requirements to support the client’s business operations.
• Ensure compliance with IT service SLA.
• Undertake ad-hoc assignments or duties assigned by superior when required.
Requirements:
• Diploma/Degree holder in IT/Computer Science.
• Preferable Senior Executive specializing in IT/Computer – software or equivalent
• At least 1 year(s) of working experience in the related field is required for this position.
• Possess knowledge in MS SQL.
• Must be able to work independently, positive work attitude, ability to multitask and work under pressure.
• Passion for constant learning & driving quality.
• Aggressive problem diagnosis and creative problem-solving skills.
• Good communication, verbal and written skills in English.
• Candidate with programming skill will be an added advantage.
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