27/07/2026
IMPORTANT NOTICE
WE DO NOT SERVICE MOBILE PHONES WITH FINANCIAL LOCKS IN MALAWI
We are writing to inform our customers that we do not unlock, service, or provide any technical support for mobile phones that have been locked due to financial restrictions, particularly those associated with the Yellow Solar Pay-As-You-Go (PAYG) program in Malawi.
⚠️ FINANCIAL LOCK SYSTEM
When a phone is financed through Yellow Solar's PAYG plan, it is electronically locked to enforce the payment agreement.
This is a standard industry practice to protect the asset, similar to mobile money security measures where providers like TNM Mpamba and MACRA implement strict fraud prevention protocols .
🔒 WHY WE CAN NOT HELP
We are not affiliated with Yellow Solar or its financing partners . These locks can only be lifted by the original financing provider after the payment obligations are met.
Any attempt made to bypass these locks are:
1.llegal
Tampering with a financed device violates contractual agreements and local regulations.
2. Ineffective:
Our tools do not bypass these proprietary security systems.
🤝 WHAT YOU SHOULD DO
If your Yellow Solar-financed phone is locked, you must:
1. Contact Yellow Solar Directly
They are the only entities authorized to manage payment plans and unlock devices once obligations are met .
2. Check Your Payment Status:
Ensure all installments have been settled.
We appreciate your understanding and look forward to assisting you with all other mobile service needs.
Disclaimer: This policy is in place to protect our customers from potential fraud and to comply with all applicable laws governing mobile phone financing and security in Malawi .
