ITcare, Chisinau (2026)

17/09/2025

ITcare is proud to join Wireless Internet Service Providers Association.

WISPA is the beating heart of America’s entrepreneurial broadband movement - a community rallied around Broadband Without Boundaries. By uniting innovative ISPs, technology suppliers, and service partners, WISPA accelerates reliable, affordable connectivity across rural, suburban, urban, and Tribal communities. It champions smart, pro-deployment policy and convenes the industry at its flagship WISPAMERICA and WISPAPALOOZA events where strategy, engineering, and partnerships take shape.

Why this matters:

For our customers and partners, membership means deeper collaboration with the builders who keep networks running, faster access to field-tested best practices, and a stronger voice in the policies that shape spectrum, funding, and deployment - the essentials that bring broadband to the places that need it most.

What ITcare brings to the WISPA community:

- A 24/7 NOC that acts as an extension of our customers’ teams, with rapid, SLA-driven incident response (~90% resolved within the first 10 minutes).
- Senior L3 network expertise across multi-vendor environments (MPLS, BGP, OSPF, IPsec, QoS) and automation that removes toil.
- ISO 27001-certified delivery, transparent documentation, and defined service levels that protect performance and security.
- Managed and professional services that design, operate, and optimize resilient, scalable networks - plus DevOps, systems engineering, and hardware procurement through strategic vendor partnerships.
- Real, measurable efficiency: customers typically reduce IT operational expenses by 60-70% through lean support structures and optimized workflows.

We’re excited to learn, contribute, and partner with Wireless Internet Service Providers Association members who share our commitment to operational excellence and closing the digital divide. If you’ll be at WISPAMERICA or WISPAPALOOZA, let’s connect.

12/09/2025

We are proud to announce that our ITcare team members have been recognized as Legendary Juniper Champions!

This achievement confirms that our people are in a continuous process of evaluation, development, and performance, always raising the standards in the industry.

Many thanks to our colleagues for their dedication and constant effort - without you, this success would not be possible.

We also thank our partners Juniper Networks and especially Mitch Reyes for the personalized kit, but above all for the opportunity of continuous growth and access to valuable resources through the dedicated portal.

At ITcare, we believe that excellence is built through teamwork, partnerships, and innovation.

07/08/2025

Last week at the Broadband Communities Summit, ITcare had the pleasure of connecting with some of the most innovative minds in the broadband industry and what an incredibly productive week it was!

A huge thank you to the Broadband Communities for organizing such a valuable event, and to all our clients, partners, and new connections who stopped by to meet us, discuss ideas, and explore what we do. It was a real pleasure sharing our story and solutions with you.

We’re looking forward to building strong and lasting relationships with everyone we connected with, and if we didn’t get a chance to speak at the event, it’s not too late!

If you didn’t manage to talk with us at the Summit or see our 24/7 NOC Services, Professional Network Engineering, or our new AIOps Agent in action - now’s the perfect time to reach out.

Contact our Sales team Christine M. or Ilie Efros - directly on LinkedIn or send us an email at [email protected].

Built for ISPs. Trusted Worldwide. Engineered by Experts.
See for yourself why more and more companies choose ITcare - Discover why leading ISPs trust us - our capabilities speak for themselves.

07/08/2025

Security, quality, and trust - now officially certified!

We’re proud to announce that ITcare has successfully passed the ISO certification process and has officially received the certificate!

For us, this isn’t just about meeting a standard - It’s about proving that security, quality, and client trust are embedded in everything we do.

What this certification validates:

- consistently high quality in service delivery
- clear, documented, and reliable processes
- strong commitment to data protection
- a culture of continuous improvement and transparency

A huge thank you to the entire ITcare team for their outstanding effort and dedication!
And special thanks to Xontech Systems for the guidance and support throughout the certification process - your expertise made the difference.

It’s a major milestone that reinforces our promise to deliver secure, stable, and standards-compliant services to all our clients and partners.

07/08/2025

We've been quiet for a while - but for good reason.

Behind the scenes, we've been building something that will fundamentally change how network professionals approach network troubleshooting, analysis, and operations.

Imagine having an expert-level network engineer available 24/7 - one that can instantly correlate data across multiple systems, identify root causes in seconds, and guide you through complex investigations.

Something big is coming to network operations - we're about to launch a breakthrough AIOps agent that brings intelligence, speed, and clarity to network operations like never before.

The future of network operations is almost here. Stay tuned.

07/08/2025

Continuing our work behind the scenes, we recently sat down with Davian C. Litchmore, Director of Network Operations at Andrena, to talk about how ITcare became a trusted partner in their network operations journey.

In Part 1 of the interview, Davian C. Litchmore shares:

- What Andrena does and where they operate
- How ITcare delivered a cost-effective solution with around-the-clock access to skilled engineers
- And how we stood out during the evaluation process as the right-fit partner for their team

Whether you're scaling network operations or looking to extend your support coverage without compromising on expertise - this is a must-watch.

And this is just the beginning.
In upcoming parts, Davian C. Litchmore dives deeper into:

- The network challenges that used to keep him up at night
- How ITcare truly stood out from other providers
- The seamless integration with Andrena’s internal team
- Tangible gains in uptime, mean-time-to-repair, and engineer focus
- And what it really feels like to have proactive, 3 a.m. support that just works

We’re truly grateful to the Andrena team for their collaboration and professionalism throughout our partnership.

Watch Part 1 now - and stay tuned for more.

20/05/2025

Happy Birthday, Ilie Ursachila!

Today we’re celebrating Ilie, Senior Network Engineer on the ITcare team.
A dedicated professional, proactive, always with a positive attitude and a real passion for networking.
When he’s not configuring networks, Ilie is a die-hard football player, a devoted father, and a true family man - just as determined on the field and at home as he is in our projects.
We wish you good health, continued success, and all the energy you need for the challenges ahead!

Happy Birthday, Ilie! We’re lucky to have you on the team!

20/05/2025

SNMP vs. Telemetry - What’s the future of network monitoring?

In the last few years, telemetry has become the hot topic in network monitoring. Streaming protocols like gNMI, gRPC, NETCONF, JSON-RPC, and others are changing the way we think about visibility and real-time data collection. It’s a huge leap forward compared to SNMP polling.

Telemetry Advantages:
• Near real-time updates
• Push-based model reduces polling overhead
• Granular, structured data
• Easier integration with modern observability stacks

But as always, the devil is in the details.

Different vendors support different telemetry protocols:
• Juniper Networks: native support for gNMI, JTI (Juniper Telemetry Interface), OpenConfig
• Cisco: model-driven telemetry with gRPC, gNMI, NetFlow, JSON
• Arista Networks: OpenConfig, gNMI, and EOS streaming telemetry via Kafka or gRPC

And even within the same vendor, only some platforms and OS versions support the full set of telemetry features. So unless your network is standardized across one vendor (which is rarely the case), you'll need a system that supports multi-vendor integration. And here lies the complexity.

In our experience working with companies of various sizes, we've yet to see a production environment where telemetry is fully adopted across all devices. There's always legacy gear or newer models with limited telemetry support.

This makes SNMP the "old but gold" protocol, still essential for most infrastructures.

So what does that mean for monitoring design?
You need an NMS (Network Monitoring System) that:
• Supports both telemetry and SNMP
• Can correlate data from mixed sources
• Offers scalable integrations across vendors
• Provides alerting, visualization, and historical analysis

We're curious to hear from the community:

How are you monitoring your network today?
• Are you moving toward 100% telemetry?
• Still relying on SNMP?
• Or maybe a mix of both?
• What tools do you use to ingest telemetry?
• How do you handle alerting and threshold logic?
• Have you found a monitoring solution that offers the “golden middle ground” a flexible transition path that allows gradual migration to telemetry without leaving SNMP behind?

Let’s open up the discussion
Drop your thoughts, share your stack, or tell us what worked (or didn’t) in your journey toward modern monitoring.

20/05/2025

Happy World Telecommunication Day!

Today, we celebrate everyone who helps build the networks that bring us closer, no matter how far apart we are.
A heartfelt thank you to our dedicated and passionate colleagues, the clients who place their trust in us, the partners who support us in complex projects, and all telecom professionals who make global connectivity possible.

Whether it's about infrastructure, services, innovation, or 24/7 support our work matters, and its impact is felt in every message sent, every call made, and every network that runs smoothly.

At ITcare, we’re proud to be part of this industry and to contribute, every day, to a more connected and secure world.

20/05/2025

𝐅𝐫𝐨𝐦 𝐂𝐨𝐦𝐩𝐥𝐞𝐱𝐢𝐭𝐲 𝐭𝐨 𝐂𝐥𝐚𝐫𝐢𝐭𝐲 - 𝐎𝐮𝐫 𝐉𝐨𝐮𝐫𝐧𝐞𝐲 𝐰𝐢𝐭𝐡 PAXIO

At ITcare, we don’t just operate networks we transform them. Over the past months, we've been working closely with PAXIO to modernize and optimize their network infrastructure through our 24/7 NOC Services and Professional Network Services, including architecture, engineering, and automation.
PAXIO’s network, like many rapidly growing service providers, evolved through acquisitions resulting in a diverse, high-potential but complex architecture. We were brought in to help bring structure, consistency, and long-term scalability.

𝐒𝐨𝐦𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐤𝐞𝐲 𝐢𝐦𝐩𝐫𝐨𝐯𝐞𝐦𝐞𝐧𝐭𝐬 𝐰𝐞’𝐯𝐞 𝐚𝐜𝐡𝐢𝐞𝐯𝐞𝐝 𝐬𝐨 𝐟𝐚𝐫:
🔹 Ensured all customer prefixes are advertised via BGP and that all traffic is now tunneled over MPLS (LDP).
🔹 Deployed a clean Route Reflector topology replacing the mesh of chained RRs with 3 centralized virtual RRs.
🔹 Unified ASN usage across the backbone, created RPKI/RIR records, and transitioned all IP transit and peering to a single PAXIO ASN giving full prefix visibility to all upstreams.
🔹 Optimized POPs by decommissioning redundant hardware cutting down unnecessary equipment and simplifying operations.
🔹 Standardized EVPL and L3VPN provisioning, phasing out legacy methods and aligning to a common service model (ongoing).
🔹 Reengineered their BNG platform to enable dynamic, scalable, RADIUS-based subscriber management (ongoing).
🔹 Began automation of provisioning, BGP peering, monitoring, troubleshooting, and service rollout (ongoing).

In addition, we’ve introduced a wide range of smaller but impactful enhancements from centralized user management and IGP/BGP fine-tuning to traffic engineering adjustments and performance optimizations across the board
It’s a transformation still in progress but the foundation is stronger than ever.

We’re proud of the outstanding work our engineers Ilie Ursachila, Nicolae Musteata, Ion Siretanu, Maxim Gatman, and the entire NOC team have accomplished in such a short time. Rebuilding a network from within and transforming it into a clean, resilient, high-performing, and most importantly, future-proof infrastructure, this is what we love most.

A big thank you to PAXIO, and especially to Phillip Clark and Nelson A. Martinez, for the trust and collaboration. Your feedback motivates us, and we’re excited for what’s next.

To all fast-scaling providers out there: if your network has grown faster than your design can keep up with we’d love to help.

ITcare

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