09/03/2021
Responsible assisting in planning work assignments to Data Entry employees. (Non Voice Project)
• Responsible for assisting in the maintenance of attendance records, production, and accuracy
• Responsible for account auditing and Target oriented with all the accuracy measures.
• Responsible for daily coordination, coaching, and developing of Data Entry Representatives.
• Responsible for running daily Data reports and reporting on Data Entry Representative stats
• Responsible for attending all required team meetings and trainings.
• Responsible for reviewing, verifying, and reporting on department overrides
• Responsible for closing shift updates
• Responsible for ensuring service levels are met during assigned shifts
• Should be able to manage a team of 4- 6 people and has experience.