IP Telephony & Contact Center Architects

24/03/2016

https://youtu.be/bCsw2kkIWyw

Sandy Walsh OpenStack is a large python application being developed collaboratively with Rackspace, Red Hat, Canonical, Dell, HP, Intel, IBM, Citrix and a ho...

18/03/2016

The suddenly exciting future of enterprise communications

Enterprise communications is not a sector that typically generates palpable excitement. In the enterprise, the plumbing is never as exciting as the fixtures,..

01/03/2016

http://www.waterfieldtechnologies.com/wti-acquires-ibm-websphere-voice-response/

The products will be sold, advanced and supported under the Blueworx brand The products’ technical and support engineers have joined the Blueworx team Existing and future customers will benefit from renewed focus, R&D investment and contact center experts with 100 combined years of experience in app…

08/08/2015

https://www.facebook.com/ROTARYCLUBOFCYBERABAD

Rotary is a worldwide organization of more than 1.2 million people. Rotarians provide humanitarian service and help build good in the world.

03/07/2015

Consumers will no longer be required to get new SIM cards or mobile connections while moving out of their home circles.

26/06/2015

https://www.youtube.com/watch?v=Vd6QwNXqX2U

CCIE Collaboration Video

22/05/2015

http://www.aspect.com/products/deployment-options/cloud

The Aspect Cloud provides a flexible, scalable and reliable platform for the customer experience. Deployment via the Aspect Cloud lowers upfront costs while streamlining maintenance and upgrades.

21/05/2015

http://www.vocalcom.com/en/contact-center-software-pricing/

All the benefits of enterprise-level contact center software without the cost or hassle. Vocalcom offers flexible contact center pricing plans to fit your requirements.

21/05/2015

http://www.gartner.com/technology/reprints.do?id=1-2G57EEL&ct=150519&st=sb

Contact center infrastructure vendors continue to expand their solution offerings to include broader feature sets, including omnichannel routing, and alternative delivery models. Companies should evaluate vendors' technology and ability to deliver in relevant regions.

21/05/2015

http://www.inin.com/solutions/Pages/Cloud-Contact-Center.aspx

The Interactive Intelligence cloud-based call center solution, CaaS, leverages the rich feature set of the all-in-one Customer Interaction Center™ (CIC) platform for your Contact Center and Unified Communications.

21/05/2015

http://www.genesys.com/about-genesys/resources/10-considerations-in-moving-to-the-cloudebook

Is a Cloud contact center right for your company? This ebook offers ten key considerations for moving to a cloud-based contact center, including: cultural fit, accessibility to reference customers, technology, partners, integration and customization, business continuity and security, responsiveness…